Podcast

APP Podcast Cover Art 300px Welcome to the Paint & Panel podcast, 'The Edge'. This podcast that is crafted for you, the collision repair shop owner or manager. It doesn't matter if you repair 10 cars or 100 cars per week, there's something in every episode to help you get 'The Edge'.

Listen to for tips, market intelligence and inspiring stories. A new episode is available on the second and last Tuesday of each month.

 

 

 

 

Welcome to The Edge: the podcast from Paint & Panel Magazine that truly gives collision-repair specialists the edge. If you’re a business owner or manager, you can’t afford to miss out on the latest industry chat. Is the new equipment on the market worthwhile for your business? What are the best practices and inspiring stories in your industry? Do you want to keep up with what your competitors and market leaders are doing? Paint & Panel will answer all of these questions and more.

 

PAP017: The survivors will do well with Geoff Gwilyn

This week’s key takeaway:

Geoff Gwilym tells the industry to adapt or die

Episode intro:

Listen up for some really good straight-talking from Geoff Gwilym: CEO of the Victoria Automotive Chamber of Commerce and eminent broadcaster on the likes of 3AW. Wth over 5,000 members at the VACC to look after, Geoff tells us what it was like to have a jammed switchboard when Covid hit, and what he has been advising his members to do in the aftermath. Geoff really tells it how it is!

In this week’s episode you will learn:

  • How the industry has worked with government to mitigate the current crisis.
  • Is the industry in decline?
  • How Covid has affected the mental health of people in the industry.
  • How Geoff can help if you are struggling with your mental health.
  • When are things going to get close to normal?
  • How businesses should collaborate to make sure customers don’t get lost if businesses close.
  • The future of apprenticeships.

Show links:

 

 

PAP016: Andrea McCarthy is dedicated to do it properly

This week’s key takeaway:

Andrea McCarthy’s amazing journey as a female in the panel repair industry

Episode intro:

Andrea McCarthy is a serious industry heavyweight. She is the owner and office manager of the highly successful McCarthy Panel Works in Queensland and recently became Chair of the Motor Traders Association of Queensland; the first woman to hold that position for 40 years. During her career she has been a passionate voice for change, making it her mission to change public perception of the panel repair industry. We speak to her about some of her ups and downs, and what she’s learnt from her many years in the business.

In this week’s episode you will learn:

  • Should we ever say, “that’s how it’s always been done”?
  • How much has gender been an issue?
  • The different demands for a regional enterprise
  • How to become an ICAR gold accredited repairer
  • The importance of getting parts breakdown up front
  • The challenges of expansion

Show links:

 

 

PAP015: The AMBRA National Shop Grading Program

This week’s key takeaway:

A lowdown on the AMBRA National Shop Grading Program

Episode intro:

We all agree that our industry needs to move with the times and raise its standards in line with the vehicles we are repairing. The AMBRA grading program is an important marker of this. We speak to three experts about why it’s important and how you can get the AMBRA grading yourself:

  • Andrew Minns (Subaru Collision Category Manager for Australia)
  • Peter McMahon (General Manager of Car Craft Group, previously involved in the development of AMBRA) 
  • Rob Mildenhall (National Panel Manager, Capricorn Group - 1,500 bodyshops across Australia)

In this week’s episode you will learn:

  • Why you need an AMBRA rating
  • How AMBRA can create consistency in your organisation
  • The importance of AMBRA to OEMs
  • Is it complicated to become AMBRA compliant?
  • Is the minimum standard currently fair for the Australian market?

Show links:

  • Go to www.ambra.org.au for more information on the national shop grading program
  • Get your entries in for the awards at the Women in collision seminar. More information on this link

 

 

PAP014: Never stop learning

This week’s key takeaway:

Never stop learning… with Paul Economidis

Episode intro:

It’s always nice to speak to someone who’s worked their way up from the shop floor to become a top dog in the business. This week we talk to Paul Economondis about his rise to the top at Gabba Collision Repair Centre in Brisbane. Starting as a panel beater, Paul has managed to scale the family business up to 3 sites doing 85-90 cars per week. He also tells the story of what made him: a massive hailstorm that saw demand go through the roof. He rolled his sleeves up and stayed open for 38 consecutive hours! Paul tells us how he has coped in good times and bad, and he gives a lot of great tips so you can do the same.  

In this week’s episode you will learn:

  • The benefits of dealer courses
  • How OBD scanning can help
  • Dealer diagnosis equipment
  • How starting as a panel beater set him up to be a great decision-maker
  • The importance of good signage and good layout
  • The cost/benefit of dealer training
  • Should you separate invoicing from customer services?

Show links:

  • Get your entries in for the awards at the Women in collision seminar. More information on this link

 

 

PAP013: Live or die by your numbers

This week’s key takeaway:
Know your numbers... or else! 

Episode intro:

What do you need to do to make sure your business will survive in the next few months? We’ve got two experts to give you the answers. Steve O’ Brien (founder and CEO at iBodyshop) and Brian Goodridge (Goodridge Advisory Accountants). By the end of this episode you’ll have examples of how to measure the key parts of your business and make them profitable. And then they’ll tell you how to plan ahead in these uncertain times.

In this week’s episode you will learn:

  • How to get your KPIs and cashflow in order
  • How to plan for another lockdown
  • What to do when jobkeeper payments stop
  • ow to get the timing of your invoicing right
  • How you can bring your book-keeper up to speed
  • Who should manage day-to-day productivity?
  • How to avoid “working for free”.

Show links:

 

 

PAP012: Growth hack your collision repair business

This week’s key takeaway:

How to get inside the head of your customer to secure their repeat business

Episode intro:

This week we are given the keys to the minds of our customers. Our guest Sonia Friedrich gives us the lowdown on behavioural economics and how to turn them to your advantage. Sonia has been described as a “growth hacker”, and we can say for sure that if you listen and take some notes, you’ll be able to start growth hacking your own business. Listen up for lots of easy-to-understand tips tailored specifically to our industry. You really don’t wanna miss this one! 

In this week’s episode you will learn:

  • Behavioural Economics explained
  • The difference between selling and knowing why people buy
  • System 1 & System 2 thinking
  • How body shops can upsell
  • The power of reminders
  • The right amount of options you need to persuade your customer
  • The “friction journey”. How often should you remind your customers?
  • What to give away for free and what to charge for

Show links:

 

 

PAP011: Building a Legacy with Joe Woodriff

This week’s key takeaway:

How to build a bodyshop legacy with Joe Woodriff

Episode intro:

Woodriff Smash Repairs is a shining example of good practice. They were voted the "Best Large Shop in Queensland” at the 2019 Paint & Panel Awards, and continue to strive for excellence today. We speak to Managing Director Joe Woodriff about how he and his brother transformed the family business. Joe’s story is a common one. He started out as a panel beater working for his Dad and eventually had to take the reins of the business and learn on the job. Listen up for how he dragged himself out of the mire of day-to-day operations, and transformed his business into a modern and dynamic example of best practice.

In this week’s episode you will learn:

  • How to build the right processes and culture
  • The importance of a “production-line mentality”
  • How business coaching helped Joe
  • The transition to iBodyshop
  • How to improve customer experience
  • How to set and review KPIs
  • How diversification improved Woodriff

Show links:

 

 

PAP010: Creating Efficiency, Productivity, Profitability and Sustainability

This week’s key takeaway:

Top tips on how to make your business lean, and how the Glasurit 360 management program can help you

Episode intro:

This week we have an in-depth chat with Lachlan Hedges from Vision 360 Management. He gave us a great insight into how you make your panel shop run more efficiently and make more money. Lachlan really knows his stuff - he’s been working personally with shops for years to help them get back on track.

In this week’s episode you will learn:

  • How the industry is coping post-Covid and bush fires
  • Why multi-site operators have been handed an advantage
  • How much are people travelling this year?
  • The importance of process flow
  • How to avoid paint wastage

Show links:

 

 

PAP009: Mover & Shaker Steve Lozenkovski shares his story

This week’s key takeaway:

How do you go from being a spray painter to running a 30m dollar-per year business?

Episode intro:

Steve Lozenkovski is one of the industry’s great success stories. Starting as a spray painter in the family business, he came through a school of hard knocks and eventually built up his own business which turns over 30m dollars per year. He’s the CEO of Bears Auto Group and Auto RMS, and you might also know him from his “Smoko with Lozo” column in Paint & Panel magazine. We hear his inspiring story and tap him up for some great insights about the industry today.

In this week’s episode you will learn:

  • How to learn the ropes in the business
  • Would business coaching have helped Steve?
  • How to spot opportunities for growth
  • How to develop your software to nail your KPIs
  • How to adjust your business model to suit different locations
  • How to manage teams across different locations
  • The benefits of stepping away from the coal face and recharging

Show links:

 

 

PAP008: How to prepare and re-launch post COVID19

This week’s key takeaway:

How to be productive and safe when demand rises again

Episode intro:

This week we discuss innovation. What technology is out there to make our businesses lean, profitable and safe in a new era? We discuss some of the apps that can speed up diagnosis/repair and improve health & safety. Our two esteemed guests:

  • David Luehr (Elite Body Shop Solutions, USA)
  • Gary Wilcox (Monit Health & Safety app) 

In this week’s episode you will learn:

  • How the US industry has been affected
  • How collision-repair businesses should educate their customers about their response to the virus
  • Will there be a rush of claims soon?
  • What apps can do to help diagnose collision
  • How to isolate individual team members but still make use of them
  • What paper trail you need to cover yourself in the workplace when restrictions are lifted
  • The potential liability for a collision-repair business
  • What evidence a collision-repair business needs to prove they have adhered to Health & Safety guidelines
  • The meaning of “reasonably practicable” safety measures

Show links:

 

 

PAP007: COVID-19 What's happening now and what's next

This week’s key takeaway:

How are the different parts of the industry adapting to this crisis, and what are the true figures?

Episode intro:

We’re all sick of hearing about COVID-19 but we all need to do our best to make our own way during this crisis. We’ve got a range of guests on this show that will help you understand the bigger picture across OEMs and dealers. Find out how the supply chains are coping and what dealers can do to manage low demand now and potential spikes in future. We’ll be speaking to:

  • Kevin Roberson (National Parts Sales Manager, Hyundai)
  • Justin Myers (Automotive Aftermarket Division, 3M Adhesives)
  • Neil Pritchard (CRA, New Zealand)

In this week’s episode you will learn:

  • What the industry is doing to adapt to the crisis
  • Are the usual supply chains working at the moment?
  • How much business are dealers losing?
  • How Zoom can help teach people how to do repairs
  • Are insurance claims rising yet?
  • How to get over the problem of customer reluctance
  • Hygiene for repairers

Show links:

  • Nominations are now open for the 2020 Paint & Panel Bodyshop Awards. Go to http://www.paintandpanel.com.au/live to submit your nomination.
  • Go to www.paintandpanel.com/au/podcast to catch up on past shows and access show notes from every episode

 

 

PAP006: Strategies for building your collision repair business

 This week’s key takeaway:

How to build your collision repair business during a downturn

Episode intro:

With a massive reduction in claims, what else can you do to develop your business? We thought we’d share the recording of a webinar hosted by Ben and Sam which is chock-full of hints and tips. It also contains some great real-life examples of how companies in your industry are reaching out to their customers during this difficult time.

In this week’s episode you will learn:

  • The importance of a SWOT analysis and how to do it
  • How to discover new revenue streams
  • How to increase the lifetime value of your customers
  • How to manage the logistics of new claims during a lockdown
  • How customer service can end up being more important than the job itself
  • How to sharpen your customer service during a lockdown
  • What data you need to collect to target your customers effectively

Show links:

 

 

PAP005: How to use the COVID-19 downturn to build a better business

This week’s key takeaway:

What is the opportunity for the industry in these difficult times?

Episode intro:

In such unprecedented times, we thought we’d gather together a panel of experts to discuss what our industry can do to adapt. On the panel in this episode:

  • Sam Street (editor of Paint & Panel Magazine) 
  • Rob Mildenhall (National Panel Manager from Capricorn) 
  • Ryan Zambesi (from R&I Zambesi Spray Booths) 
  • Mark Czvitkovits (from I-Car) 
  • Dan Maher (from L & M Smash Repair, Sydney)

In this week’s episode you will learn:

  • What the industry can and can’t do at the moment
  • Is our industry classed as an essential service?
  • The scale of the drop in demand
  • Why planning for the end of coronavirus is essential
  • Why you need to assess and analyse your business now
  • How to keep your staff clean and safe
  • The power of reaching out to experts
  • The importance of training during these times

Show links:

 

 

PAP004: The secret sauce to growing your collision repair business

This week’s key takeaway:

How to grow your collision repair business

Episode intro:

We have two real industry heavyweights on the show this week. They are shining examples of how to move with the times and keep growing in this sector. First we speak to Aaron Scagliotta from Gino’s in Perth. He got involved with the family business and built it up to do 80 cars per week and $10 million annual turnover. Then we speak to Steve Davies, who started as a spray painter in 1985 and worked his way up to the very top of the game. Now Steve presides over Northside Smash Repairs in Brisbane and has a total of three panel shops and one mechanical workshop. He’s a real expert in how to streamline a multi-site business.

In this week’s episode you will learn:

  • How to develop better workflows and processes
  • How much management information to share with your staff
  • Automation tips & tricks
  • How to make tradespeople on the ground adapt to change
  • The importance of knowing your numbers
  • How to overcome the challenges of a multi-site business
  • The optimum management structure
  • The power of open communication
  • It’s never too late for business coaching

Show links:

  • This episode is sponsored by http://www.maxmyprofit.com.au Go to their website and say you came from the Paint & Panel podcast and they will give you a $1,000 voucher for business coaching!

 

PAP003: Why you should enter Paint and Panel Awards

We’ve got a jam-packed episode this week… so many industry luminaries sharing their wisdom! We’re majoring on the Paint & Panel Awards and just how important they could be to your business. Our esteemed presenter Ben Fewtrell speaks to judges, sponsors and former winners to give you the heads up for what you can expect from the awards:

  • Sam Street (Paint & Panel editor and judge in all categories)
  • Steven Brett, MD of Axalta (platinum sponsor)
  • James Frape, CEO of Compass (platinum sponsor)
  • Steve O’Brien, CEO of IBodyshop (gold sponsor)
  • Wayne Phipps from Wayne Phipps Smash Repairs (former winner)
  • Tyden Hawden from Hawden’s Precision Repairs (former winner)

In this week’s episode you will learn:

  • What you get from entering the Paint & Panel awards
  • What you need to show to impress the judges
  • Sustainability is more about just the environment - it is about longevity in the industry
  • Submitting an entry is a great reminder of the good things you’ve done in your business
  • Why Axalta, Compass and IBodyshop sponsor the event
  • What former winners got out of it

Show links:

  • The Edge is brought to you by our platinum sponsors, Axalta and Compass
  • Go to www.paintandpanel.com.au to get the entry details for the Paint & Panel Awards
  • Paint & Panel Shop Tour (March 12th, Sydney) and Next Generation Seminar for younger repairers, shop owners and managers (March 13th, Sydney). More info: www.paintandpanel.com.au/bodyshop-tour

 

PAP002: Embrace the Charge and Adapt

This week’s key takeaway:

How OEM contracts and consolidators can help your business

Episode intro:

We speak to two industry heavyweights about their journeys through the industry and what is currently giving them the edge. We get an insight into the life of an OEM repairer from Brad Kollich (the main man at Weststar Prestige Panel), and Craig McGregor from the Strategic Collision Repair Group talks about what life is like as part of a consolidating group.

In this week’s episode you will learn:

  • How Brad stabilised his business after the passing of his father
  • How to manage OEM relationships
  • The optimum size of a management structure
  • The importance of a brand presence
  • How to keep up with new trends in the industry
  • How to cut the amount of times a car moves during a job
  • The power of networking and not treating everyone as a competitor

Show links:

  • The edge is brought to you by our sponsors IBodyshop. Go to www.ibodyshop.com to sign up to a free 30-day trial
  • Paint & Panel Shop Tour (March 12th, Sydney) and Next Generation Seminar for younger repairers, shop owners and managers (March 13th, Sydney). More info: www.paintandpanel.com.au/bodyshop-tour

 

PAP001: Managing your business with iBodyshop

For our very first episode we speak to Steve O’Brien, founder of the revolutionary IBodyshop: a cloud-based estimating and management system that is empowering bodyshop businesses across Australia to be more efficient and drive more sales. Steve has been providing systems for the industry for 31 years, and nowadays has over a thousand customers across Australia and New Zealand. A whopping AUD 2.4bn of insurance claims went through IBodyshop last year.

Show links:

 

PAP000: Welcome to the Paint and Panel podcast The Edge