MTAA CEO, Matthew Hobbs explains how the industry consultation on the Code of Conduct will take place.
"With high interest in the status of the Motor Vehicle Insurance Repair Industry Code (MVIRI), I wanted to take a moment to provide a progress update.
The redevelopment of the Code is a pivotal moment for the sector. The revision will create a framework for improving practices and transparency between insurers and repairers. Most importantly, it is an opportunity to speed up the resolution of disputes and reduce associated costs—an issue long overdue for reform.
The Importance of Industry Consultation
I cannot stress enough how crucial it is that the MVIRI code is shaped through extensive whole-of-industry consultation.
This will ensure it reflects the diverse needs of the sector. With a fair and open consultation process, we can deliver a code that drives meaningful change across the industry.
When the Draft Code will be Released
The working document has been returned to MST Lawyers to incorporate changes agreed in negotiations between the MTAs and ICA. MST will finalise these changes and we will then release the draft code for consultation. I anticipate this will happen in February.
We will also provide supporting documents to explain the changes. Face-to-face sessions will be held across the country with industry, facilitated by the MTAs but open to everyone in the sector.
The Code Administration Committee (CAC), along with the MTAA, the state MTAs/VACC, has been working with the Insurance Council of Australia to create a robust consultation draft. Additionally, an independent chair of the CAC will provide impartial oversight.
More Than Just Tweaks—A Significant Rewrite
It’s important to note that this is not just a tweaking of the existing code. It is a significant rewrite designed to make a real difference in how the Code functions. Yes, it is taking longer than expected, but we have made significant progress. The work that has gone into the rewrite will address the real needs of the industry and drive real improvement.
The Path So Far: Progress and Negotiation
The MVIRI code is progressing through its development stages, with agreements now in place on the instructions to the drafting lawyers. It has been a process of multiple rounds of negotiation, ensuring that the final code is relevant and effective.
Through 15 meetings with the MTAA CAC team, AMBRA representatives, and myself, we have a draft that reflects the concerns of repairers, including fair assessments, repair methods and dispute resolution.
Looking Ahead: A Step Forward for the Industry
The rewrite of the MVIRI code has the potential to be a significant step forward for the industry. It’s a chance to build a structured, standardised framework that improves transparency, drives better practices, and resolves long-standing issues.
Stay tuned for more updates and thank you for your continued support. If you have any questions, please reach out to your local MTA/VACC Body Repair Division.