Podcast

APP Podcast Cover Art 300px Welcome to the Paint & Panel podcast, 'The Edge'. This podcast that is crafted for you, the collision repair shop owner or manager. It doesn't matter if you repair 10 cars or 100 cars per week, there's something in every episode to help you get 'The Edge'.

Listen to for tips, market intelligence and inspiring stories. A new episode is available on the second and last Tuesday of each month.

 

 

 

 

Welcome to The Edge: the podcast from Paint & Panel Magazine that truly gives collision-repair specialists the edge. If you’re a business owner or manager, you can’t afford to miss out on the latest industry chat. Is the new equipment on the market worthwhile for your business? What are the best practices and inspiring stories in your industry? Do you want to keep up with what your competitors and market leaders are doing? Paint & Panel will answer all of these questions and more.

PAP057: The Heartbeat of your Business with Gavin MaGahey

This week's key takeaway:

The heartbeat of your business with Gavin McGahey

Episode intro:

What an interesting guy we have on this week's episode, and not only that, he's been kind enough to share some absolute gold from his new book.

Gavin McGahey has spent a whopping 46 years in the collision industry, starting out as a panel beater before eventually working his way up to ownership and management of multiple businesses.  He then specialised in taking the helicopter view (as he puts it), and became a consultant, software developera nd now an author.

Gavin's book, 'Know Your Numbers: The Heartbeat Of Your Business' is due out very soon, so we talk to him about some of the key learnings he discusses in the book, including his particularly interesting take on the true meaning of profitability.  We defy anyone in the industry to not be inspired by this guy!

In this week's episode you will learn:

  • How software can save your planning
  • How to counteract the loss of patience of the customer base
  • The highlights of Gavin’s book
  • How you can slow down to go faster
  • How to combine measurements with drivers to make decisions
  • The importance of ‘culture’ versus ‘numbers’
  • Can you achieve double-digit net profitability in smash repair?
  • How to hone your business to achieve better profitability
  • Why profit isn’t just about money-grabbing

Show links:

 

 

 

PAP056: How to increase your Sales by Helping your Customers

This week’s key takeaway:

How to increase your sales by helping your customers with Charmaine Keegan

Episode intro:  

Charmaine Keegan is an absolute legend of sales, having trained over 8,000 professionals around the world. The Director of Smarter Selling was on great form when she spoke to Ben, sharing some of her best secrets about how any collision repair team can become a sales team without them thinking they’re selling at all.

Charmaine gives us an idiot’s guide to how to make a team understand what a sale means to a customer, and how they can be motivated to help a customer by selling. Pen & paper at the ready… this one’s gold!!

In this week’s episode you will learn:

  • How Charmaine became such a sales whizz

  • How almost everyone is actually in sales, even if they don’t think they are
  • Tips on how to look after the customer
  • You don’t need to be pushy
  • How to make a repair team comfortable with upselling
  • Where ‘upselling’ becomes ‘helping’
  • The right language to use
  • How to give your team confidence to sell
  • The way to ask your team to sell

Show links:

 

 

PAP055: Lessons from the ABP Yearbook with David Cresswell

This week’s key takeaway:

Lessons from the ABP Yearbook with David Cresswell

Episode intro:  

It’s really important to know how our industry is doing as a whole, and it’s also great to compare the Aussie market to other markets around the world. So this week we welcome back onto the show Mr David Cresswell: the man behind the Auto Body Professionals Club in the UK who preside over the bible of industry data, the ABP Yearbook.

His 2,500-member club includes body shop groups, independents, insurers, parts manufacturers, distributors and vehicle manufacturers, so he really does have the whole picture of what’s going on across the pond, and it’s surprisingly similar to what we’re dealing with over here at the moment.

Listen to the show to get up to speed!

In this week’s episode you will learn:

  • The main business threats the UK industry faces
  • The synergy between the UK and Aussie industry
  • The dangers of an ageing workforce
  • The shortage of skilled labour
  • How the UK is surviving post-Covid
  • Why body shops should stand up to insurance companies on price
  • The encouraging signs for the UK industry
  • Is profitability improving in the UK?
  • How low labour rates are skewing the market 

Show links:

 

 

PAP054: How to Hire Amazing Apprentices with Ease

This week’s key takeaway:

How to hire amazing apprentices with ease

Episode intro:  

Do you find recruitment a nightmare? Like Ben says, it takes a really special organisation to successfully recruit, mentor and manage apprentices… wouldn’t it be so much easier to outsource it? 

We have a great chat with a client who outsourced his apprentice recruitment and never looked back. We also speak to the man who has helped him take on five successful apprentices.

David Iacobucci is the Director of DSI Panels in Victoria - a man who started his own apprenticeship with his father in 1999, before eventually buying out his parents and growing the business himself. Having originally been a doubter, he has now been converted into an apprentice champion by the excellent Joe Scollo and his company Squad. 

If you want to know how easy it is to build a successful recruiting partnership, just listen to how these guys did it.

In this week’s episode you will learn:

  • The value of a good external recruiter
  • What a company like Squad can do to help a collision repair business
  • The importance of pre-screening/vetting
  • Why some apprentices might fail
  • How to make apprentices feel they’re part of the family
  • Real-life examples of apprentices who have been good fits
  • Why personality is often more important than skillset
  • Apprentice mentoring
  • Performance improvement plans

Show links:

 

 

PAP053: The Immortals of Australian Motor Racing

This week’s key takeaway:

The Immortals of Australian Motor Racing, with Luke West

Episode intro:  

This week we have a bit of a departure from the usual industry news, but what fun we had talking to Luke West: a lifelong motor-sport enthusiast, writer and commentator. 

He tells us some stories about his time covering the sport, and gives a great insight into some of the characters he's dealt with down the years, including some of the biggest household names in the sport.

He wrote for Auto Action, was editor of Australian Muscle Car for 8 years, and currently works as an o-course announcer for major races including the Bathurst 1,000. In more recent times he has turned his hand to book publishing, so he tells us some more about his great new book "The Immortals of Australian Motor Racing". 

In this week’s episode you will learn:

  • How Luke was inspired to be involved in motor sport
  • Why Dick Johnson is such a legend
  • Luke's best commentary moments
  • The future of supercar repair
  • How the car industry will embrace motor racing in future
  • Luke's latest book, "The Immortals of Australian Motor Racing"
  • The diffferent personalities of driving megastars
  • What was the common denominator for the immortals

Show links:

 
 

PAP052: Can you Benefit from Remote Estimating?

This week’s key takeaway:

Can you benefit from remote estimating? With Gerry Raverty

Episode intro:  

We love to speak to an innovator on the Paint & Panel podcast, and this week it’s the man behind Remote Estimating Solutions. Gerry Raverty looks to have found a great gap in the market… imagine how much easier it would be if you could outsource your estimating?

Most collision repair businesses face the same dilemmas when it comes to estimating. What if the estimator is on holiday? What if the owner spends most of their time estimating and not getting on with their other work? It would seem there is now a solution...

In this week’s episode you will learn:

  • How to drive profitability through estimating
  • Why you should make sure you estimate in quiet time without distraction
  • How to maximise your labour expenses
  • How to stand up to insurance companies
  • Why remote estimating might be the answer for you
  • Why insurers don’t like remote estimating
  • How a remote estimator can be treated as a part-time employee

Show links:

 

 

PAP051: What does the future hold for Supercars, V8s and Electric Vehicles?

This week’s key takeaway:

What does the future hold for Supercars, V8s and Electric Vehicles?

Episode intro:  

We had a great chat with Stephen Corby: a man who has lived out our boyish dreams of driving supercars...and he gets paid for it! As editor of Top Gear Australia and Wheels Magazine he made a living out of driving supercars and writing about them (the lucky so and so), and in that time he's also gathered a great deal of industry experience.  Oh and by the way, he also writes for Paint & Panel Magazine, so we like him already!

We indulge ourselves and talk about the fun he had driving supercars, but also the more serious matters of autonomous vehicles, electric supercars, and how the hybrid model might be the best for the Australian market.

In this week’s episode you will learn:

  • What it's really like to drive a Lamborghini Counthach
  • How electric supercars are better than ever
  • Why buying old supercars is a great investment
  • The length of the average commute
  • Why hybrids may be the future for the Australian market
  • Will Tesla continue to dominate the market?
  • The importance of understanding who is behind the brand
  • The imact of autonomous vehicles on collision repair
  • Why a market led by autonomous vehicles is further away than we think
  • How the industry should prepare for the rise of electric vehicles

Show links:

 

 

PAP050: Navigating ADAS Technologies in your Workshop

This week’s key takeaway:

Navigating ADAS technologies in your workshop, with Barry Liddle

Episode intro:  

Whether you like it or not, ADAS is here to stay. We speak to Barry Liddle from Advanced Automative Calibrations WA: one of the leading experts in ADAS.

With an interesting background in motorsport, Barry offers essentail mobile services to Car Craft members across Australia, and if this show is anything to go by, he also offers great advice. If you want to keep up with the latest ADAS trends, keep listening!

In this week’s episode you will learn:

  • Different ADAS systems for different budgets
  • Dual-radar sonar systems
  • Can self-calibrating systems become a reality?
  • Why people don't calibrate
  • The importance of education at the start of the job
  • How does a repairer know what needs to be calibrated?
  • Scan tools explained
  • How to educate your team

Show links:

 

 

PAP049: How research will help reduce the skills shortage, with Dean Lander

This week’s key takeaway:

How research will help reduce the skills shortage, with Dean Lander

Episode intro:  

There has been a skill shortage in collision repair for as long as any of us care to remember...and now Covid has made things even worse. Luckily there are still ways to attract the best talent, but you have to be smart.

Our guest this week is Dean Lander: Head of Repair Sector Services at Thatcham Research over in the UK. His company gathers vital data and supports the automative industry in their recruitment and training. He's ideally placed to comment on the current state of play and what collision repairers can do to make sure they attract and retain the best talent. If you want to future-proof your business you should listen to his guy.

In this week’s episode you will learn:

  • How Covid affected the industry in the UK
  • How operating models for body shops have been forced to change
  • The scale of the skill shortage in the industry
  • How changes in work/life balance are posing a challenge for body shops
  • What the UK is doing to encourage new talent
  • How Covid has made the industry admit it has a skills crisis
  • How Australia can take the lead from the UK in certain aspects of the recruitment process
  • How the industry needs to improve its image
  • Training schemes for older workers
  • How e-learning and virtual classrooms can enhance the training process

Show links:

 

 

PAP048: How did UK repairers navigate the pandemic?

This week’s key takeaway:

How did UK repairers navigate the pandemic? With David Cresswell...

Episode intro:  

It’s always good to pick the brains of an industry leader in another country, and what a great guy we have to tell us how it is over in the UK. David Cresswell founded the ABP group back in 2004, and is one of the most respected industry voices in the UK.

The ABP group looks after the interests of 2,500 members across body shops, insurance companies, part suppliers and car manufacturers. They are also behind the ABP Yearbook: the bible of statistics about all-things collision repair in the UK.

David was kind enough to share some of the key data that measures the prosperity of the industry pre-Covid and post-Covid, as well as some interesting ideas on how insurance companies and body shops could adapt their methods in order to increase margin. How does the profitability of the Aussie market stack up against the UK at the moment? You might be surprised...

In this week’s episode you will learn:

  • How UK body shops managed to stay open during the Covid crisis
  • Why are the groups doing so well?
  • Did the UK see an increase in high-impact accidents?
  • How the UK is struggling to cope with the shortage of skilled staff
  • How the industry has ruined its own margins
  • The rise of digital handling
  • Why compulsory car insurance causes a heated-up market
  • Why better accountability from insurers would improve profit margins
  • How body shops have diversified to paint more than just cars
  • How over-reliance on contract work can make people forget how to sell

Show links:

  • Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: sam@yaffa.com.au
  • Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter
  • Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode
  • Go to www.abpclub.co.uk for more information on the UK collision repair industry and to sign up for the ABP free daily e-newsletter

 

 

PAP047: Developing young talent in your business

This week’s key takeaway:

How to find a top apprentice, with Dario Tono

Episode intro:  

Dario Tonon from EBLEN Collision Repairs is a shining example of how you can shape your business to get the very best out of your apprentices. In an era where apprentices are scarce, it’s important that every collision repairer does what they can to nurture new talent. Dario will certainly show you how!

Having been in the industry for 40 years, Dario is passionate about changing the perception of what it means to be a tradesperson. He wants everybody to do as he does and invest time and effort in the next generation of collision repairers. Are you doing enough to develop your young talent? Listen to the show to learn from the best.

In this week’s episode you will learn:

  • How the industry can inspire and encourage apprentices
  • Why it is harder to find apprentices these days
  • How a trade can be a stepping stone to many other things
  • The increasing complexity of being a tradesperson
  • How to remove “the stigma”
  • How we can all help to futureproof the industry
  • The benefits of seeing your business as “a training business”
  • Why it’s better to risk losing a trained worker rather than simply keeping untrained workers
  • Tips for interviewing new apprentices
  • Why attitude is often more important than base skillset

Show links:

  • Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: sam@yaffa.com.au
  • Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter
  • Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode

 

 

PAP046: Protecting the Future of the Industry

This week’s key takeaway:

Protecting the future of the industry with Robin Taylor

Episode intro:  

We speak to a wise old head in the industry who’s been advising collision repair businesses for 26 years. Robin Taylor from Axalta gives us the lowdown on all of the little details that can make a difference to your business.

Robin also tells us which data is most important for making business decisions, and how best to gather it. If you want a load of simple hacks to help you get the best out of your collision repair business, then listen up!

In this week’s episode you will learn:

  • How to get from good to great
  • How to get your front-end processes right
  • The importance of parts margin
  • What margin you should be looking for with paint
  • “The leadership within the shop”
  • Why visionary leadership is better than just barking out orders
  • Why running a repair shop should be viewed like running a boat
  • How to make tough calls as a leader
  • How to manage millennials
  • How to identify future leaders
  • Why listening and learning can be preferable to thinking you have all the answers
  • How to get on top of your fixed expenses

Show links:

  • Recommended books from Robin:
  • The Secrets of America’s Greatest Body Shops by Dave Luehr & Stacey Phillips
  • Coaching for Performance by John Whitmore
  • Contact your local Axalta rep at http://www.axalta.com
  • Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: sam@yaffa.com.au
  • Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter
  • Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.

 

 

PAP045: Understanding ADAS with Hella Gutmann Solutions

This week’s key takeaway:

Understanding ADAS with Hella Gutmann Solutions

Episode intro:  

We’ve got heaps of indispensable info for you on the latest episode of the Paint & Panel podcast. We speak to Neil Riley and Stuart Howe from Hella Gutmann solutions to give you an inside track on how to stay on top of ADAS in your collision repair business.

Hella Gutmann supply all of your OEMS. They understand componentry better than anyone else, and they can tell you all you need to know to manage your diagnostics effectively.

Neil and Stuart gave some great advice on how you can use diagnostic tools to recalibrate in your own workshop, or if that isn’t viable, how you can partner with somebody else.

Did you know that 85% of vehicles are now fitted with autonomous emergency braking? That’s up from only 20% three years ago. If you didn’t know already, this is a massive growth area in the industry that you really need to stay on top of. Luckily Neil and Stuart are here to help you out.

In this week’s episode you will learn:

  • How to manage ADAS yourself
  • How to mitigate damage in collisions
  • Lane departure warning, autonomous emergency braking, adaptive cruise control
  • Is it now possible to drive from the back seat?
  • Level 3 autonomous vehicles
  • How ADAS systems can improve your safety rating
  • The challenge for collision repairers to keep up with ADAS trends
  • How to change your mindset for repairing newer cars
  • How not to fall into the usual diagnostic traps
  • The importance of inspecting mounting brackets
  • The impact recalibration has on liability
  • Why it isn’t always obvious when you need a calibration
  • The sensors in a car you might not notice
  • Static calibration explained
  • The tools you need to perform the calibration process, even if you’re not experienced in the trade

Show links:

 

 

PAP044: Why would you join a group like Car Craft?

This week’s key takeaway:

Why would you join a car group like Car Craft?

Episode intro:   

In this episode you will find out how you can enjoy the benefits of being part of a large car group, but retain your autonomy as an independent. 

We welcome Peter McMahon back onto the show to tell us about Car Craft: a group that was built from the bottom up in 1987 by five entrepreneurial business owners in WA and that has now grown exponentially across Australia to now have 117 members.

If there’s one thing you can take from this conversation, it’s that a car group is not just about buying power. There is so much more to it than that. If you want to take your business to the next level, maybe someone like Mahon could be the man to help you?

In this week’s episode you will learn:

  • The advantages of being part of a group
  • How the cost of running an average collision repair business has increased by 60%
  • The challenges of sourcing parts in WA
  • How the group grew to be a national entity.

Show links:

 

 

PAP043: A community initiative that helps you recruit great staff

This week’s key takeaway:

A community initiative that helps you recruit great staff

Episode intro:  

It was great to have Steve Lozenkovski from Bears Group back on the show… this man really cares about giving something back to his community!

He talks to us about how the NDIS scheme has helped him recruit disabled workers into his organisation, and how this has helped solve the age-old problem of finding reliable detailers. He has found the quality of work to be excellent, and he is very proud of the fact it is helping people who have previously been overlooked by the industry.

Steve will tell you all you need to know if you are considering taking the same path.

In this week’s episode you will learn:

  • How Covid affected recruitment
  • The importance of finding good detailers
  • Why good detailers are hard to find
  • The NDIS program for automative
  • The benefits of using disabled workers for detailing
  • What Bears Group does for the community
  • How you can recruit from an NDIS provider

Show links:

  • Find your local NDIS provider by calling 1-800-800-110 or going to: https://www.ndis.gov.au/
  • Are you doing something innovative you would like to share with us on the podcast? Contact Paint & Panel editor Sam Street at: sam@yaffa.com.au
  • Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter

 

 

PAP042: Improving Customer Experience with Wayne Phipps

Episode intro:  

Wouldn’t you just love to know what your customers are thinking? Wayne Phipps can tell you how to find out for yourself. Wayne runs Wayne Phipps Smash Repairs, and he’s also a former winner of The Bodyshop Awards Best Customer Experience.

There is so much great advice in this conversation with Phipps. He takes his customer service so seriously that he randomly recalls cars years after he has repaired them, just to check they’ve done their job properly. This man really goes the extra mile. Listen and learn!

In this week’s episode you will learn:

  • Is the customer always right?
  • How to deal with customer problems and turn them to your advantage
  • How you can get more feedback from people by not asking formal questions
  • Why the quality of work is less important than communication
  • How Wayne manages to get the exceptionally high rate of 42% for feedback responses
  • The importance of following up EVERY piece of negative feedback
  • How to incentivise your staff to be great at customer service
  • Why you should share your feedback with your work providers
  • Why Wayne recalls cars after he’s repaired them

Show links:

 

 

PAP041: Making Changes for the Better with Peter Christodoulou

This week’s key takeaway:

Making changes for the better with Peter Christodoulou

Episode intro:  

We’ve got a great mover and shaker on the latest episode of the Paint & Panel podcast. Peter Christodoulou is Director of Bodytech Automotive in Castle Hill, and is an absolute shining example of what you can achieve if you’re flexible and open to change.

Peter tells us how he used the government Covid funding to launch FOUR new businesses and the “no-brainer” of building his own workshop for mechanical work. And just for good measure, he invests his profits in currency trading! This really is an episode not to be missed - it’s not often you get an opportunity to speak to someone who turns everything he touches into gold.

In this week’s episode you will learn:

  • Peter’s journey to becoming an innovator
  • How to keep up with increasing squeezes from insurance companies
  • How Peter branched out and diversified
  • What you can do to keep yourself busy
  • The ‘right’ net-profit percentage
  • How Peter copes with managing five different businesses
  • Why bringing mechanical work in-house is a great idea
  • What else Peter has in place to enable him to upsell
  • How the government helped Peter change direction
  • The importance of knowing your numbers

Show links:

 

 

PAP040: 10 Ways to Make More Money in your Collision Repair Business

This week’s key takeaway:

10 ways to make more money in your collision repair business

Episode intro:  

We’ve got some absolute gold on the show this week. Simon Whittaker has been a business advisor and management accountant for 40+ years, and in more recent times he’s been a specialist in collision repair. As we hear, some of the results he has achieved in our industry are absolutely staggering.

Listen to this one with a pen & paper and take some notes! There is advice that absolutely anyone in collision repair can benefit from.

In this week’s episode you will learn:

  • How Simon transformed a collision-repair business just like yours in only one month
  • How to really ‘know you numbers’
  • Why you need industry benchmarking
  • The definition of COGS
  • How to categorise your jobs to make sure you properly consider labour costs
  • Why you need a good performance management tool
  • How to track your employer’s efficiency
  • How to stop reworks
  • The value of upselling extra work

Show links:

 

 

PAP039: The History and The Future of Paint

This week’s key takeaway:

The history and the future of paint

Episode intro:  

For the very first time we go out on site to record an episode of the Paint & Panel podcast. Editor Sam goes off to the Axalta HQ in Sydney to chat to Paul Poverino about all-things paint. Paul is the Technical Training Manager at Axalta and really knows his stuff about the latest trends in paint and repair.

It was very interesting to find out just how sophisticated waterborne paint has become these days, and we also get a little snapshot into what we can expect from the marketplace in the next few years.

In this week’s episode you will learn:

  • Low-energy paint curing
  • How to avoid using specialist drying equipment
  • Waterborne V solvent paint
  • How Paul now sells more waterborne paint than anything else
  • Why curing speed is improving
  • The training required for waterborne paint
  • The Lexus sonic system
  • How you can now paint at a lower temperature
  • The future of clear coats
  • Why you still need proper PPE for waterborne paint
  • Where is paint technology going to go next?

Show links:

 

 

PAP038: Growing a Collision Repair Business - Case Studies

This week’s key takeaway:

Growing a collision repair business without having to be in the business

Episode intro:  

This episode is all about how business coaching can inspire collision repairers to achieve record performance. Our man Ben Fewtrell??? was up on stage at the Paint & Panel Success Summit with two great guys who are living proof of the power of coaching… and we recorded it all for you!

We’ll be hearing from Gene Finn of Bodyworks in Launceston, Tasmania; and Steve Davies: co-owner of Northside Smash Repairs in Brisbane. As well as our interviewer-extraordinaire Ben, there were some great questions from the floor. By the end of it you’ll have a great practical insight into what business coaching can do for your collision repair business.

In this week’s episode you will learn:

  • How business coaching has helped drive success for Gene and Steve
  • How to move from hub to spoke as a business owner
  • The importance of delegation
  • Why you should value your own time as an hourly rate
  • When you’re saying yes to something, you’re saying no to something else
  • How trade has been in Tasmania
  • How to be brave and double your pricing
  • How to get a clearer picture of your business from above
  • Why you should turn down work if you’re too busy
  • How Steve took the plunge and cut ties with a provider who gave him 75% of his work
  • Powerful change management
  • How business coaching can stop you being a victim

Show links:

 

 

PAP037: Is your Dust Extraction Costing you?

This week’s key takeaway:

Is your dust extraction costing you?

Episode intro:

Everyone who works in collision repair will know the importance of dust management. Poor dust management can kill people, and even in less extreme cases, it can cost a collision-repair business serious money. But luckily there are some excellent portable solutions to clean up the workshop and keep things safe and efficient. We speak to Lenny Sanna who is the sales manager for GNG Sales: a major distributor of dust management solutions. We also speak to Aaron Burgess from Symes Accident Repairs in Victoria, who is one of his happy customers.

In this week’s episode you will learn:

  • The side effects of having a dusty workshop
  • How dust-management solutions have evolved
  • The risks associated with dust
  • The dangers of silicosis
  • Which dust extractor will suit you
  • How you can write off tax from a dust extractor
  • How a RUPES/GNG customer improved their safety and efficiency
  • How cleaning could be done during the working day
  • How one unit can have multiple connections for different purposes

Show links:

 

 

PAP036: Why the Body Shop Awards are Important

Episode intro:

As we get closer to the all-important Body Shop Awards, we have editor Sam in the interviewer chair once again. This week she speaks to:

Steven Brett (MD, Axalta New Zealand): A platinum sponsor for five years and former guest on the show.

Brad Kolich (Dealer Principal, Weststar Prestige Paint & Panel Victoria): A multi-award winner with us, he tells us how important the awards have been to him and what you need to do to get one for yourself.

Neil Powell: The all-important partner in crime to Sam, he has been a judge at the awards for 16 years! If you do what he wants, you won’t go far wrong, and he was kind enough to share some of the trade secrets that form his judging criteria.

In this week’s episode you will learn:

  • How the awards raise the profile of the industry
  • Why theAxalta Business Excellence award is important
  • What ‘sustainability' means in an industry context
  •  What are the Best Practice Awards?
  • Why you should nominate yourself
  • How you might qualify for the rising star award
  • The importance of recognising the staff on the floor and not just the owners/managers
  • How judging has changed in 16 years
  • What the judges look for when they visit a shop

Show links:

 

 

PAP035: How Helping a Mate Changed the Collision Repair Industry

Episode intro:

We’ve got a great innovator on the show this week. James Frape is the CEO of Compass: a provider of replacement vehicles to people who are not at fault for an accident. One day, James loaned his friend a car after an accident and took great delight in sending the bill off to his friend's insurance company. Suddenly he realised he had a business!

Listen up to hear how James disrupted the marketplace and made a successful business out of a service that most car owners didn’t know they were even entitled to.

In this week’s episode you will learn:

  • How James had to drum up business from a sector where only 5% of Australians were aware they were entitled to it
  • How insurers saw James’ success and copied it
  • The importance of being nimble and grasping the business opportunity
  • How James has incorporated Uber-like technology to give a quality service to his customers
  • How shop fronts are becoming vital in collision repair
  • Why repair shops should see insurance customers as their customers
  • The increasing use of desktop assessments
  • How James maintained customer contact during COVID
  • The parallels between online shopping and collision repair
  • Why part supply might become a post-COVID challenge
  • How repairers are trying to look more like dealerships

Show links:

  • Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.

 

 

PAP034: The Body Shop Awards

This week’s key takeaway:

The Paint & Panel Bodyshop Awards with Sam Street

Episode intro:

It’s the boss in charge this week… Ben steps aside and is replaced by Paint & Panel editor Sam Street for this special episode. With the Paint & Panel Awards coming up, we thought we’d catch up with James Frape (CEO of Compass) who has been an amazing supporter of the awards. We also hook up with a couple of old friends of the show: Ray Khabbaz (Co-founder of Finishline Auto Body Repairs) and Steve O’Brien (iBodyshop). Ray tells us how much it meant to him to win two awards last year, while Steve tells us what motivates him to be a gold sponsor of the event.

Get your nominations in!

In this week’s episode you will learn:

  • What’s coming up at the awards ceremony
  • How the awards have evolved to be more inclusive
  • Why it’s important to reward excellence
  • Is your business eligible for a reward?
  • How the awards help to set the benchmark
  • How awards drive innovation
  • The importance of body-shop people to mix with other people in the industry
  • The ripple effect of business innovation on public display
  • Did you know you could be awarded for administration?
  • What motivates sponsors to get involved

Show links:

  • Book your ticket for May 28 2021 for the Paint & Panel Live Conference in Melbourne
  • Click here to nominate a shop or person for the 2012 Bodyshop Awards

 

 

PAP033: Is Digital Marketing for you? With Stacie Chalmers

This week’s key takeaway:

Digital Marketing for you with Stacie Chalmers

Episode intro:

Let’s be honest, the collision repair industry isn’t the best when it comes to digital marketing. That’s why we need to hear from someone like Stacie Chalmers! 

Stacie has been working in marketing since 1996. She was an early adopter to the digital world and quickly became an expert on inbound marketing, which is probably the most powerful marketing you can use if you’re a collision repair business. Listen to the show and find out how you can use inbound marketing to generate leads from search engines and social media. And as if that wasn’t enough, Stacie gives us a whole load of other marketing tips with specific examples of how to use them in collision repair. This is one not to be missed!

In this week’s episode you will learn:

  • Inbound marketing explained
  • How to use SEO to your advantage
  • How to learn more about your customers
  • How to categorise your customers into groups
  • The importance of regular updates
  • The marketing power of add-ons after a repair
  • How teaching people to make little repairs themselves could actually drive more business
  • Why you need to start vlogging
  • How to turn customer questions into a marketing strategy
  • In-house marketing versus outsourced
  • How to gather online reviews and to address the negative ones

Show links:

  • Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.

 

 

PAP032: Dominating the Competition with Dave Luehr

This week’s key takeaway:

Dominating the competition with Dave Luehr

Episode intro:

Back by popular demand we’ve got Dave Luehr all the way from America. The founder of Elite Bodyshop Solutions was so impressive when he spoke to us last year that you told us you wanted him back… so here he is!

Dave tackles the reasons why some Bodyshops thrived last year and some became victims. What lessons can we learn? Listen to the show to hear Dave outline some basic mindsets and habits that all of us should be applying if we want to thrive in a changing marketplace.

In this week’s episode you will learn:

  • How the industry can learn to rationalise the unprecedented year of 2020
  • How to avoid falling into “the victim zone”
  • How to take personal responsibility
  • Are you viewing change through the lens of a technician, or the lens of a businessman?
  • How to differentiate yourself from the competition and become great at customer service
  • Diversification in express repairs
  • How to become less dependent on relationships with insurance companies
  • The ‘perceived indifference’ of customer service delivery
  • The emotional triggers required to turn a customer into a raving fan
  • How to have a slick commercial process without making the customer feel “processed”
  • Why bodyshop workers don’t like learning, and what to do about it

Show links:

  • Buy Dave’s book, The Secret of America’s Greatest Body Shops here
  • Dave recommends you read The E Myth Revisited to understand how a technician’s mindset can be applied to business development. Buy it here
  • Check out Dave’s course here
  • Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.

 

 

PAP031: Is the Instant Asset Write-Off dead? With accountantBrian Goodridge from Goodrige Advisory

Episode intro:

It’s great to have our old mate Brian back on the show. As usual, the man behind Goodridge Advisory (accountancy and tax planning) has got some great advice that can help save you money. This time he helps us wade through the minefield of the Australian government’s new rules on asset write-offs and tax benefits.

In this week’s episode you will learn:

  • What the government changed as a result of COVID
  • How certain businesses have done better as a result of COVID
  • Did the write-off laws encourage buyers like they intended?
  • Why you couldn’t get much of a tax benefit from a flash car
  • Temporary full expensing explained
  • How to offset your losses and get your tax back from previous years
  • Franking accounts and franking credits explained
  • How trying to take advantage of the stimulus can sometimes be a waste of money

Show links:

 

 

PAP030: Digital Excellence with Jairus Aguir

Jai Aguilar from Flow Autobody in Queensland is not your run of the mill collision repairer. Like many people who come from outside of the industry he has a different approach. He shares his story with The Edge host Ben Fewtrell. Flow Autobody won the 2020 Digital Excellence Award for their outstanding and innovative approach to marketing their business and building their brand.

 

 

PAP029: Working with Mixed Materials

This week’s key takeaway:

Dealing with mixed material repairs

Episode intro:

You really need to keep up with the ever-changing materials used in modern cars. As manufacturers get clever with their design and build, the pressure is on the body shops to learn how to work with new materials safely and effectively. This isn’t just a matter of making a car safe on the road. Body shops need to ensure their workers are safe and not exposed to toxic combinations of material.

We speak to two absolute experts in this area. Gareth Wright (support lead, Audi Australia) gives us the point of view from the manufacturers, while Beau Knowles from SAPE explains how his organisation helps body shops keep up with manufacturers.

In this week’s episode you will learn:

  • How car-making materials have evolved
  • Why aluminium is good for cars in winter
  • How many materials make up the safety cells of vehicles
  • What can happen when bolting together different materials
  • Do we still need aluminium rooms?
  • How to stay safe when mixing materials
  • Why you should check VIN numbers
  • How OEMs are using 3D printing for parts
  • How the SAPE group can help you deal with mixed materials
  • What traditional body shops need to do to keep up

Show links:

 

 

PAP028: How to attract Amazing Team Members in 2021

This week’s key takeaway:

How to attract amazing team members in 2021 with James Michael

Episode intro:

Recruitment is one of the biggest challenges we face in the collision repair industry. Young people have negative preconceptions about the way we work; so what can we do to prove them wrong and attract the best talent?

James Michael has the answer. James is the owner/founder of Justified Talent: a recruitment firm specialising in SMEs. He gave some great advice on what the industry can do to demonstrate we are modern, dynamic and a good career option for a bright young apprentice.

In this week’s episode you will learn:

  • The psychology of recruitment
  • Why “the ransom note of demands” doesn’t work for finding the right candidate
  • The KPI of recruitment
  • Why you should be up-front with wage/salary
  • How to attract the younger generation into a trade
  • How to project the personality of a company onto prospective candidates
  • How to dispel doubts candidates might have about your repair shop
  • How images and video can make a job advert more attractive
  • Why a "command and control" boss doesn’t cut it with younger people anymore

Show links:

  • Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.

 

 

PAP027: Inefficiency - What's it costing you?

This week’s key takeaway:

The cost of inefficiency, with Steve O’Brien

Episode intro:

Do you really know how much time and money you could save every day? You might be surprised! We welcome Steve O’Brien back to the show: an absolute authority on all things collision repair. Steve pioneered the revolutionary software solution, iBodyshop, having deconstructed every last detail of the collision repair process. In this episode, Steve goes through his magic list of 10 key inefficiencies, and by the end of it he’ll tell you how you can save yourself up to 340 minutes PER DAY!

In this week’s episode you will learn:

  • How 2020 drove innovation in the industry
  • The importance of a positive mindset
  • How to avoid ‘death by a thousand cuts’
  • How to identify your own inefficiencies
  • Why you should forget about the phrase ‘if it ain’t broke, don’t fix it’
  • The amount of time you could save sorting your photos
  • How existing damage to a vehicle can be used as an upsell
  • How to streamline your customer info and be ready with info when they call for an update
  • The potential ‘opportunity cost’ of your inefficiencies

Show links:

  • Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.
  • Find out more about iBodyshop at www.ibodyshop.com

 

 

PAP026: A chat with Michelle Ferbrache the 2020 Award Winner for Operational Excellence

This week’s key takeaway:

A chat with Michelle Ferbrache the 2020 award winner for operational excellence

Episode intro:

This week we speak to someone who’s doing incredible things in the industry, who came from a totally different background. Michelle Ferbrache is the co-founder and Director of Essendon Panels: a multi award-winning repair shop based in Victoria. When Michelle and her husband went all-in to set up Essendon Panels, she had absolutely no experience in the industry. Her background was in air traffic control and aviation safety investigation, so it was very interesting to hear how she took the rigorous safety standards from her previous life and applied them to smash repair. Michelle also shared the secret to Essendon Parts’ incredible success.

In this week’s episode you will learn:

  • How Michelle somehow managed to win an award during COVID
  • How Michelle took safety standards from aviation and applied them to cars
  • What “a team of diverse staff” really means
  • How Essendon Parts developed a strong company culture
  • The importance of mindset over skillset
  • How Essendon Parts reduced their staff turnover
  • How mentorship helped Michelle
  • How Michelle overcame her fear of failure
  • Why it might be an advantage for a leader to not be a tradesperson
  • How Essendon Parts is automating their process
  • The importance of interacting with online reviewers

Show links:

  • Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.

 

 

PAP025: Succession Planning and Exit Strategy with Craig West

This week’s key takeaway:

Succession planning and exit strategy with Craig West

Episode intro:

How can you structure your business so you’re ready when it’s time to sell? Craig West has the answers! Having spent 20 years as a strategic accountant, Craig now specialises in advising business owners on succession planning. Takeovers can happen very quickly in the Smash Repair business, so you need to be ready. Even if you have no intention of selling, Craig outlines why it’s a good idea to tidy up your business to maximise the sale value.

In this week’s episode you will learn:

  • When is the right time to start exit planning?
  • The difference between “a business” and “a job”
  • What people need to know when they’re taking over a business
  • How to make your business robust
  • What drives value?
  • Why you don’t need to exit a business after you plan it
  • Why a business sale isn’t all about the money
  • Can you do succession planning on your own?
  • Who are the best people to turn to for succession planning advice
  • How to get the best out of tax concessions
  • Employee share ownership plans

Show links:

 

 

PAP024: Maxine Colligan industry advocate extraordinaire

This week’s key takeaway:

Succession planning and exit strategy with Craig West

Episode intro:

How can you structure your business so you’re ready when it’s time to sell? Craig West has the answers! Having spent 20 years as a strategic accountant, Craig now specialises in advising business owners on succession planning. Takeovers can happen very quickly in the Smash Repair business, so you need to be ready. Even if you have no intention of selling, Craig outlines why it’s a good idea to tidy up your business to maximise the sale value.

In this week’s episode you will learn:

  • When is the right time to start exit planning?
  • The difference between “a business” and “a job”
  • What people need to know when they’re taking over a business
  • How to make your business robust
  • What drives value?
  • Why you don’t need to exit a business after you plan it
  • Why a business sale isn’t all about the money
  • Can you do succession planning on your own?
  • Who are the best people to turn to for succession planning advice
  • How to get the best out of tax concessions
  • Employee share ownership plans

Show links:

 

 

PAP023: Improve Speed, Quality and Colour consistency with PPG's Moonwalk

This week’s key takeaway:

Improve speed, quality and colour consistency with Moonwalk

Episode intro:

Welcome to the future of paint mixing! We speak to John Hristias from PPG Refinish about Moonwalk: a paint-mixing solution that transforms the mixing room. It’s staggering just how much time this can save and how much cleaner and safer your mixing room could become. And if you don’t believe John, we speak to one of his customers to tell you firsthand how much Moonwalk has done for him. Ray Khabbaz from Finishline is a Paint & Panel Award winner, so he really knows what he’s talking about. Listen up for some great insight from two of the industry’s great innovators.

In this week’s episode you will learn:

  • How to automate the mixing process
  • The changes John has seen across 25 years in the business
  • Moonwalk’s semi-automated mixing dispensing machine explained
  • How to avoid re-calibrating a mixture
  • How to save at least 7 minutes per mix
  • How to save 1 -2 hours per day for a spray painter
  • Could customers mix their own colours?
  • How Moonwalk has improved Finishline’s everyday business
  • How Ray took the plunge with Moonwalk based on nothing more than a promise and a picture

Show links:

  • This episode was brought to you by PPG Refinish: http://www.ppgrefinish.com.au/ click on products to find out more about Moonwalk
  • Save the date of May 28 2021 for the Paint & Panel Conference in Melbourne.

 

 

PAP022: Bounce forward from failure with Sandra Noach

This week’s key takeaway:

If you do your market research and find a niche you can succeed - if you don't then you are likely to fail.

Episode intro:

Sandra Noach, Managing Director of interstate multi-site repair business IQ Body Group shares her journey from Zimbabwe to the UK to Australia. How the failure of her Portuguese restaurant taught her valuable lessons employed in the current successful and growing repair business. 

In this week’s episode you will learn:

  • How a laser focus on the scratch and dent market paid off
  • The concept of the IQPod self-contained repair module to take repairs into retail environments
  • How offering mobile repairs has been successful for IQ Body Group
  • IQ Body Group's growth plans - having a national footprint

Show links:

  • Find out more about IQ Body Group
  • Save the date of May 28 2021 for the Paint & Panel Conference in Sydney.

 

 

PAP021: How Sierra Ferguson flipped this collision repair shop on its head

This week’s key takeaway:

How Sierra Ferguson flipped her repair shop on its head

Episode intro:

What a privilege it was to speak to Sierra Ferguson about her incredible success at Auto-Care Panel Works in Darwin. Alongside her husband Craig, she has grown the business by more than 200% and as if that wasn’t enough, she has found a way to attract online reviews that most of the industry could only dream about. We pick her brains about how she made her customer service so good and the role of women in the future of the industry.

In this week’s episode you will learn:

  • What Sierra has learnt about leadership
  • How Sierra copes in a male-dominated industry
  • Why are women deterred from taking the plunge?
  • What Sierra’s company did to get such good google reviews
  • How Sierra stood up to “that’s the way it’s always been done”
  • The secret to good customer service

Show links:

  • Save the date of May 28 2021 for the Paint & Panel Conference in Melbourne.

 

 

PAP020: Vision with Sam Street

This week’s key takeaway:

A chat with the editor, Sam Street looking back at the positives from 2020.

Episode intro:

2020 has been a difficult year for everybody, but the industry has developed some good habits that will stand it in good stead for many years to come. In this episode we speak to Paint & Panel editor Sam Street and take stock of last year. Sam also shared some very interesting results from her industry survey about changes in business practice.

In this week’s episode you will learn:

  • The changes the industry has had to make in 2020
  • Have sick days gone down?
  • What repairers say they will keep from Covid conditions and what they will chuck out
  • How SMS has improved customer care
  • Are zoom meetings more efficient?
  • How much did people change once the hamster wheel stopped?
  • Spending money during downtime is the way to go
  • The importance of equipment storage
  • What 2021 has in store for Paint & Panel Magazine

Show links:

  • Save the date of May 28 2021 for the Paint & Panel Conference in Sydney.

 

PAP019: From express courier to express collision repair

This week’s key takeaway:
How Osvaldo Bergaglio used automation to revolutionise smash repair
 
Episode intro:
In this episode we hear from an absolute legend of the game. Having never been in a body shop in his life, it wasn’t long before Osvaldo deconstructed the process of smash repair and started the revolution! We hear how his company Symach is making an impact on body shops all over the world, with contributions from his Australia General Manager, Mark Cunningham, and our old mate Aaron Scagliotta from Gino’s Panel & Paint in Perth; a loyal Symach customer.
 
In this week’s episode you will learn:
  • How to cure automotive paint in under a minute
  • The power of collaborating with your customers to drive innovation
  • How Osvaldo developed an efficient fixed line
  • How Osvaldo went global
  • How to eliminate bottle necks in your body shop
  • The difference between selling a piece of equipment and selling a solution
  • What the symach program brings to a real-life collision-repair business
 
Show links:
  • This episode is sponsored by http://www.symach.com Check out their equipment to increase your productivity.
  • Save the date of May 28 2021 for the Paint & Panel Conference in Melbourne.
 
 

PAP018: What have we learnt from COVID-19 with Stuart Faid

This week’s key takeaway:

What have we learnt from COVID19? With Stuart Faid

Episode intro:

Stuart Faid has been all over the world in the automotive business, plying his trade in seven different countries! The current Head of Business of at Fix Auto has a great perspective on the industry and gave us some great advice on diversification and more generally, what we can all learn from COVID.

In this week’s episode you will learn:

  • Where Australia stacks up in the worldwide market
  • How WA and NSW are bouncing back
  • Are people going to avoid public transport and generate more business for the industry?
  • The importance of engaging with the customer
  • Can the hygiene measures last in the industry?
  • How COVID has forced an increase in the frequency of communication and use of QR codes
  • The importance of upselling additional services

 

 

PAP017: The survivors will do well with Geoff Gwilyn

This week’s key takeaway:

Geoff Gwilym tells the industry to adapt or die

Episode intro:

Listen up for some really good straight-talking from Geoff Gwilym: CEO of the Victoria Automotive Chamber of Commerce and eminent broadcaster on the likes of 3AW. Wth over 5,000 members at the VACC to look after, Geoff tells us what it was like to have a jammed switchboard when Covid hit, and what he has been advising his members to do in the aftermath. Geoff really tells it how it is!

In this week’s episode you will learn:

  • How the industry has worked with government to mitigate the current crisis.
  • Is the industry in decline?
  • How Covid has affected the mental health of people in the industry.
  • How Geoff can help if you are struggling with your mental health.
  • When are things going to get close to normal?
  • How businesses should collaborate to make sure customers don’t get lost if businesses close.
  • The future of apprenticeships.

Show links:

 

 

PAP016: Andrea McCarthy is dedicated to do it properly

This week’s key takeaway:

Andrea McCarthy’s amazing journey as a female in the panel repair industry

Episode intro:

Andrea McCarthy is a serious industry heavyweight. She is the owner and office manager of the highly successful McCarthy Panel Works in Queensland and recently became Chair of the Motor Traders Association of Queensland; the first woman to hold that position for 40 years. During her career she has been a passionate voice for change, making it her mission to change public perception of the panel repair industry. We speak to her about some of her ups and downs, and what she’s learnt from her many years in the business.

In this week’s episode you will learn:

  • Should we ever say, “that’s how it’s always been done”?
  • How much has gender been an issue?
  • The different demands for a regional enterprise
  • How to become an ICAR gold accredited repairer
  • The importance of getting parts breakdown up front
  • The challenges of expansion

Show links:

 

 

PAP015: The AMBRA National Shop Grading Program

This week’s key takeaway:

A lowdown on the AMBRA National Shop Grading Program

Episode intro:

We all agree that our industry needs to move with the times and raise its standards in line with the vehicles we are repairing. The AMBRA grading program is an important marker of this. We speak to three experts about why it’s important and how you can get the AMBRA grading yourself:

  • Andrew Minns (Subaru Collision Category Manager for Australia)
  • Peter McMahon (General Manager of Car Craft Group, previously involved in the development of AMBRA) 
  • Rob Mildenhall (National Panel Manager, Capricorn Group - 1,500 bodyshops across Australia)

In this week’s episode you will learn:

  • Why you need an AMBRA rating
  • How AMBRA can create consistency in your organisation
  • The importance of AMBRA to OEMs
  • Is it complicated to become AMBRA compliant?
  • Is the minimum standard currently fair for the Australian market?

Show links:

  • Go to www.ambra.org.au for more information on the national shop grading program
  • Get your entries in for the awards at the Women in collision seminar. More information on this link

 

 

PAP014: Never stop learning

This week’s key takeaway:

Never stop learning… with Paul Economidis

Episode intro:

It’s always nice to speak to someone who’s worked their way up from the shop floor to become a top dog in the business. This week we talk to Paul Economondis about his rise to the top at Gabba Collision Repair Centre in Brisbane. Starting as a panel beater, Paul has managed to scale the family business up to 3 sites doing 85-90 cars per week. He also tells the story of what made him: a massive hailstorm that saw demand go through the roof. He rolled his sleeves up and stayed open for 38 consecutive hours! Paul tells us how he has coped in good times and bad, and he gives a lot of great tips so you can do the same.  

In this week’s episode you will learn:

  • The benefits of dealer courses
  • How OBD scanning can help
  • Dealer diagnosis equipment
  • How starting as a panel beater set him up to be a great decision-maker
  • The importance of good signage and good layout
  • The cost/benefit of dealer training
  • Should you separate invoicing from customer services?

Show links:

  • Get your entries in for the awards at the Women in collision seminar. More information on this link

 

 

PAP013: Live or die by your numbers

This week’s key takeaway:
Know your numbers... or else! 

Episode intro:

What do you need to do to make sure your business will survive in the next few months? We’ve got two experts to give you the answers. Steve O’ Brien (founder and CEO at iBodyshop) and Brian Goodridge (Goodridge Advisory Accountants). By the end of this episode you’ll have examples of how to measure the key parts of your business and make them profitable. And then they’ll tell you how to plan ahead in these uncertain times.

In this week’s episode you will learn:

  • How to get your KPIs and cashflow in order
  • How to plan for another lockdown
  • What to do when jobkeeper payments stop
  • ow to get the timing of your invoicing right
  • How you can bring your book-keeper up to speed
  • Who should manage day-to-day productivity?
  • How to avoid “working for free”.

Show links:

 

 

PAP012: Growth hack your collision repair business

This week’s key takeaway:

How to get inside the head of your customer to secure their repeat business

Episode intro:

This week we are given the keys to the minds of our customers. Our guest Sonia Friedrich gives us the lowdown on behavioural economics and how to turn them to your advantage. Sonia has been described as a “growth hacker”, and we can say for sure that if you listen and take some notes, you’ll be able to start growth hacking your own business. Listen up for lots of easy-to-understand tips tailored specifically to our industry. You really don’t wanna miss this one! 

In this week’s episode you will learn:

  • Behavioural Economics explained
  • The difference between selling and knowing why people buy
  • System 1 & System 2 thinking
  • How body shops can upsell
  • The power of reminders
  • The right amount of options you need to persuade your customer
  • The “friction journey”. How often should you remind your customers?
  • What to give away for free and what to charge for

Show links:

 

 

PAP011: Building a Legacy with Joe Woodriff

This week’s key takeaway:

How to build a bodyshop legacy with Joe Woodriff

Episode intro:

Woodriff Smash Repairs is a shining example of good practice. They were voted the "Best Large Shop in Queensland” at the 2019 Paint & Panel Awards, and continue to strive for excellence today. We speak to Managing Director Joe Woodriff about how he and his brother transformed the family business. Joe’s story is a common one. He started out as a panel beater working for his Dad and eventually had to take the reins of the business and learn on the job. Listen up for how he dragged himself out of the mire of day-to-day operations, and transformed his business into a modern and dynamic example of best practice.

In this week’s episode you will learn:

  • How to build the right processes and culture
  • The importance of a “production-line mentality”
  • How business coaching helped Joe
  • The transition to iBodyshop
  • How to improve customer experience
  • How to set and review KPIs
  • How diversification improved Woodriff

Show links:

 

 

PAP010: Creating Efficiency, Productivity, Profitability and Sustainability

This week’s key takeaway:

Top tips on how to make your business lean, and how the Glasurit 360 management program can help you

Episode intro:

This week we have an in-depth chat with Lachlan Hedges from Vision 360 Management. He gave us a great insight into how you make your panel shop run more efficiently and make more money. Lachlan really knows his stuff - he’s been working personally with shops for years to help them get back on track.

In this week’s episode you will learn:

  • How the industry is coping post-Covid and bush fires
  • Why multi-site operators have been handed an advantage
  • How much are people travelling this year?
  • The importance of process flow
  • How to avoid paint wastage

Show links:

 

 

PAP009: Mover & Shaker Steve Lozenkovski shares his story

This week’s key takeaway:

How do you go from being a spray painter to running a 30m dollar-per year business?

Episode intro:

Steve Lozenkovski is one of the industry’s great success stories. Starting as a spray painter in the family business, he came through a school of hard knocks and eventually built up his own business which turns over 30m dollars per year. He’s the CEO of Bears Auto Group and Auto RMS, and you might also know him from his “Smoko with Lozo” column in Paint & Panel magazine. We hear his inspiring story and tap him up for some great insights about the industry today.

In this week’s episode you will learn:

  • How to learn the ropes in the business
  • Would business coaching have helped Steve?
  • How to spot opportunities for growth
  • How to develop your software to nail your KPIs
  • How to adjust your business model to suit different locations
  • How to manage teams across different locations
  • The benefits of stepping away from the coal face and recharging

Show links:

 

 

PAP008: How to prepare and re-launch post COVID19

This week’s key takeaway:

How to be productive and safe when demand rises again

Episode intro:

This week we discuss innovation. What technology is out there to make our businesses lean, profitable and safe in a new era? We discuss some of the apps that can speed up diagnosis/repair and improve health & safety. Our two esteemed guests:

  • David Luehr (Elite Body Shop Solutions, USA)
  • Gary Wilcox (Monit Health & Safety app) 

In this week’s episode you will learn:

  • How the US industry has been affected
  • How collision-repair businesses should educate their customers about their response to the virus
  • Will there be a rush of claims soon?
  • What apps can do to help diagnose collision
  • How to isolate individual team members but still make use of them
  • What paper trail you need to cover yourself in the workplace when restrictions are lifted
  • The potential liability for a collision-repair business
  • What evidence a collision-repair business needs to prove they have adhered to Health & Safety guidelines
  • The meaning of “reasonably practicable” safety measures

Show links:

 

 

PAP007: COVID-19 What's happening now and what's next

This week’s key takeaway:

How are the different parts of the industry adapting to this crisis, and what are the true figures?

Episode intro:

We’re all sick of hearing about COVID-19 but we all need to do our best to make our own way during this crisis. We’ve got a range of guests on this show that will help you understand the bigger picture across OEMs and dealers. Find out how the supply chains are coping and what dealers can do to manage low demand now and potential spikes in future. We’ll be speaking to:

  • Kevin Roberson (National Parts Sales Manager, Hyundai)
  • Justin Myers (Automotive Aftermarket Division, 3M Adhesives)
  • Neil Pritchard (CRA, New Zealand)

In this week’s episode you will learn:

  • What the industry is doing to adapt to the crisis
  • Are the usual supply chains working at the moment?
  • How much business are dealers losing?
  • How Zoom can help teach people how to do repairs
  • Are insurance claims rising yet?
  • How to get over the problem of customer reluctance
  • Hygiene for repairers

Show links:

  • Nominations are now open for the 2020 Paint & Panel Bodyshop Awards. Go to http://www.paintandpanel.com.au/live to submit your nomination.

 

 

PAP006: Strategies for building your collision repair business

 This week’s key takeaway:

How to build your collision repair business during a downturn

Episode intro:

With a massive reduction in claims, what else can you do to develop your business? We thought we’d share the recording of a webinar hosted by Ben and Sam which is chock-full of hints and tips. It also contains some great real-life examples of how companies in your industry are reaching out to their customers during this difficult time.

In this week’s episode you will learn:

  • The importance of a SWOT analysis and how to do it
  • How to discover new revenue streams
  • How to increase the lifetime value of your customers
  • How to manage the logistics of new claims during a lockdown
  • How customer service can end up being more important than the job itself
  • How to sharpen your customer service during a lockdown
  • What data you need to collect to target your customers effectively

Show links:

 

 

PAP005: How to use the COVID-19 downturn to build a better business

This week’s key takeaway:

What is the opportunity for the industry in these difficult times?

Episode intro:

In such unprecedented times, we thought we’d gather together a panel of experts to discuss what our industry can do to adapt. On the panel in this episode:

  • Sam Street (editor of Paint & Panel Magazine) 
  • Rob Mildenhall (National Panel Manager from Capricorn) 
  • Ryan Zambesi (from R&I Zambesi Spray Booths) 
  • Mark Czvitkovits (from I-Car) 
  • Dan Maher (from L & M Smash Repair, Sydney)

In this week’s episode you will learn:

  • What the industry can and can’t do at the moment
  • Is our industry classed as an essential service?
  • The scale of the drop in demand
  • Why planning for the end of coronavirus is essential
  • Why you need to assess and analyse your business now
  • How to keep your staff clean and safe
  • The power of reaching out to experts
  • The importance of training during these times

Show links:

 

 

PAP004: The secret sauce to growing your collision repair business

This week’s key takeaway:

How to grow your collision repair business

Episode intro:

We have two real industry heavyweights on the show this week. They are shining examples of how to move with the times and keep growing in this sector. First we speak to Aaron Scagliotta from Gino’s in Perth. He got involved with the family business and built it up to do 80 cars per week and $10 million annual turnover. Then we speak to Steve Davies, who started as a spray painter in 1985 and worked his way up to the very top of the game. Now Steve presides over Northside Smash Repairs in Brisbane and has a total of three panel shops and one mechanical workshop. He’s a real expert in how to streamline a multi-site business.

In this week’s episode you will learn:

  • How to develop better workflows and processes
  • How much management information to share with your staff
  • Automation tips & tricks
  • How to make tradespeople on the ground adapt to change
  • The importance of knowing your numbers
  • How to overcome the challenges of a multi-site business
  • The optimum management structure
  • The power of open communication
  • It’s never too late for business coaching

Show links:

  • This episode is sponsored by http://www.maxmyprofit.com.au Go to their website and say you came from the Paint & Panel podcast and they will give you a $1,000 voucher for business coaching!

 

PAP003: Why you should enter Paint and Panel Awards

We’ve got a jam-packed episode this week… so many industry luminaries sharing their wisdom! We’re majoring on the Paint & Panel Awards and just how important they could be to your business. Our esteemed presenter Ben Fewtrell speaks to judges, sponsors and former winners to give you the heads up for what you can expect from the awards:

  • Sam Street (Paint & Panel editor and judge in all categories)
  • Steven Brett, MD of Axalta (platinum sponsor)
  • James Frape, CEO of Compass (platinum sponsor)
  • Steve O’Brien, CEO of IBodyshop (gold sponsor)
  • Wayne Phipps from Wayne Phipps Smash Repairs (former winner)
  • Tyden Hawden from Hawden’s Precision Repairs (former winner)

In this week’s episode you will learn:

  • What you get from entering the Paint & Panel awards
  • What you need to show to impress the judges
  • Sustainability is more about just the environment - it is about longevity in the industry
  • Submitting an entry is a great reminder of the good things you’ve done in your business
  • Why Axalta, Compass and IBodyshop sponsor the event
  • What former winners got out of it

Show links:

  • The Edge is brought to you by our platinum sponsors, Axalta and Compass
  • Go to www.paintandpanel.com.au to get the entry details for the Paint & Panel Awards
  • Paint & Panel Shop Tour (March 12th, Sydney) and Next Generation Seminar for younger repairers, shop owners and managers (March 13th, Sydney). More info: www.paintandpanel.com.au/bodyshop-tour

 

PAP002: Embrace the Charge and Adapt

This week’s key takeaway:

How OEM contracts and consolidators can help your business

Episode intro:

We speak to two industry heavyweights about their journeys through the industry and what is currently giving them the edge. We get an insight into the life of an OEM repairer from Brad Kollich (the main man at Weststar Prestige Panel), and Craig McGregor from the Strategic Collision Repair Group talks about what life is like as part of a consolidating group.

In this week’s episode you will learn:

  • How Brad stabilised his business after the passing of his father
  • How to manage OEM relationships
  • The optimum size of a management structure
  • The importance of a brand presence
  • How to keep up with new trends in the industry
  • How to cut the amount of times a car moves during a job
  • The power of networking and not treating everyone as a competitor

Show links:

  • The edge is brought to you by our sponsors IBodyshop. Go to www.ibodyshop.com to sign up to a free 30-day trial
  • Paint & Panel Shop Tour (March 12th, Sydney) and Next Generation Seminar for younger repairers, shop owners and managers (March 13th, Sydney). More info: www.paintandpanel.com.au/bodyshop-tour

 

PAP001: Managing your business with iBodyshop

For our very first episode we speak to Steve O’Brien, founder of the revolutionary IBodyshop: a cloud-based estimating and management system that is empowering bodyshop businesses across Australia to be more efficient and drive more sales. Steve has been providing systems for the industry for 31 years, and nowadays has over a thousand customers across Australia and New Zealand. A whopping AUD 2.4bn of insurance claims went through IBodyshop last year.

Show links:

 

PAP000: Welcome to the Paint and Panel podcast The Edge