Suncorp has introducted Customer Vehicle Image Capture (CVIC).
Anna Cartwright, Head of Motor Claims, Suncorp Group said: “At Suncorp, we’re always looking for opportunities to improve our customers’ claim experience and earlier this month we launched our latest offering – Customer Vehicle Image Capture .
"CVIC gives selected customers the ability to upload images of their damaged vehicle immediately via a secured link using their smartphone.
Once submitted, images are instantly accessible by the allocated repairer – meaning they can view the damage, plan out the repair process and in some cases even pre-order required parts prior to the vehicle actually arriving on site, leading to increased efficiencies and faster repair times.
"We’re incredibly excited about CVIC and hope to continue exceeding our customers’ expectations through an improved repair experience.
"Suncorp recently fast-tracked a number of digital solutions to ensure insurance claims continue to be resolved quickly From increasing WebChat capabilities, extendinf onlmine claims functionality, offering virtual claims assessments for commerical and consumer property to the latest CVIC initiation, the group conintues to embrace technology and digital capabilities to enhance the customer experience," she said.