Solera, the leading global provider of vehicle lifecycle management software-as-a-service (SaaS), data, and services, today introduced its new AI-powered collision repair suite to Australia as part of its global expansion plans.
The announcement comes as part of Solera’s continuous and ongoing launch of its full suite of vehicle lifecycle services in Australia, which is a key market in the brand’s global expansion plans. To help drive digitisation in the industry, Solera brings technology solutions spanning insurance claims, vehicle servicing, repairs and recycling, and property insurance claims.
According to McKinsey, by 2030 over 50 per cent of claims activities will have been replaced by automation, with insurers and repairers under increasing pressure to respond to the rise in cost and complexity of repairs.
Solera is aiming to tap into this growing market, having driven accelerated growth in recent years via its innovative Qapter platform and integrated technologies, now bringing its AI-driven visual intelligence (VI) suite to the market.
“In an increasingly digitised society, consumers are focusing on service providers that can seamlessly provide automated, accurate and efficient services for vehicle claims and repairs. As such, the auto insurance and collision repair industries will need to adopt new technologies to improve and facilitate their services. A touchless claim is no longer an aspiration, it’s an expectation.” Chris Iacovou, managing director, Solera APAC.
Solera’s AI platform (Qapter VI) will increase automation and reduce cycle times via:
- Intelligent damage detection via guided image capture, reducing the cost of risk inspections
- Enabling efficiencies for Repairer Estimators via automatic initial assessment of vehicle damage
- Expediting parts ordering to improve cycle times, reduce parts fraud and CO2 emissions
- Improving partial or total loss triage decisions
- Accelerating claim resolution and settlements, benefiting both insurers and repairers
“Solera’s vehicle lifecycle management SaaS, data and suite of services provide a range of innovative solutions that will empower insurers, repairers and recyclers in Australia to digitize, upscale and improve the customer experience of their offerings,” said Mr. Iacovou.
“Australia has always been highly regarded in the international automotive claims and vehicle repair segments, and Solera is excited to support the continued growth and digitisation of this dynamic market. We want to support businesses to increase their profitability by streamlining operations, improving customer satisfaction, and expanding market reach,” he further emphasised.
“Partnering with Solera has enabled us to revolutionise the automotive industry in Australia and New Zealand, via the development of Capricorn Service Data, powered by Solera|Autodata.
The partnership has equipped Capricorn with a powerful resource to support workshops to deliver exceptional customer service, streamline diagnostics and conduct efficient vehicle repairs. It powers the most comprehensive auto repair solution for the automotive aftermarket community,” said Bradley Gannon, Automotive CEO at Capricorn.
“Together, Capricorn and Solera are dedicated to bringing cutting-edge solutions and technology to our community, enabling businesses to thrive and excel in this dynamic industry,” said Mr. Gannon.
The business currently provides claims and supply chain management solutions to the top five insurance companies operating in Australia, via its suite of global data and technology solutions.