In this week's podcast editor Sam Street takes the reins, with an old friend of Paint & Panel, Roy Briggs: Director of Claims & Assessing at Auto & General and formerly Head of Supply Chain at IAG.
Roy was one of the first people Sam interviewed when she became editor of Paint & Panel - he has a wealth of experience in the automotive sector. Roy had to deal with the aftermath of the IAG v repairers war, so he had the task of rebuilding severely damaged relationships with collision repairers. He gave a great insight into how Auto & General wants to work repairers and establish post Covid relationships.
In this week’s episode you will learn:
-How Covid can be an opportunity to reconnect and re-establish
-About Roy's 4WD money pit Suzuki Sierra
-How Roy coped after the big IAG V repairers war
-How IAG began to build bridges with the supply chain
-Why the industry needs to modernise its methods
-How Auto & General has grown so rapidly
-The importance of building connections with the industry for Auto & General
-Auto & General’s key partnerships