IAG, whose brands include NRMA Insurance, CGU, WFI and ROLLiN’, today released its Quality Report 2021-22 which provides the latest data on its monitoring of repairs across its national motor and property repair networks.
Download the IAG Quality Report
This is the tenth consecutive year IAG has published its Quality Report. The company says this underscores its dedication to providing customers with the best possible claims experience by ensuring motor and property repairs meet its quality and safety standards.
Over the 2022 Financial Year, IAG conducted 54,688 motor repair quality inspections and identified 1,389 quality issues. The average repair quality score was 97.2 per cent. You can download the report here.
IAG works with its motor and property repairers to rectify any issues identified during inspections.
IAG Executive General Manager Direct Claims Luke Gallagher said the easing of COVID-19 lockdown restrictions over the past financial allowed IAG to increase its on-site motor and property inspections.
“The past few years of the pandemic have provided a range of challenges, but our investments in the latest digital technology and innovations, such as virtual property assessing, have allowed us to maintain our focus on providing quality, safe and efficient repairs for our customers in line with our Quality Plan,” Gallagher said.
Also included in this year’s Quality Report is the role of IAG’s Motorserve Assessment Centres in its Motor Repair Model to provide our customers with the smoothest possible repair experience, and how this is complemented by IAG’s Genuine Parts policy and lifetime guarantee on repairs that it authorises.
“People across the country are facing a range of challenges at the moment from economic pressures to the impact of devastating severe weather events,” Gallagher said.
“Our customers can have confidence that our focus on quality, safety and continuous improvement will continue to grow with our dedication to providing people and businesses with the best possible claim experience.”