Technology is shaking up the industry, but what might it mean for the vehicle assessment process, and ultimately, you as the repairer? We hear from a man who is very well qualified on the matter, Daniel Lukich of AAMC.
Lukich has 32 years in the business, including 20 in senior management roles. He is an insurance specialist and change-management champion who has worked with some of Australia’s largest insurance companies.
It was interesting to hear how the modernised role of an assessor is about so much more than simply saving money for the insurance company/client, and how technology is set to revolutionise the role even more.
In this week’s episode you will learn:
-Why insurance assessment is more than simply cost control
-How the life of an assessor has changed down the years
-Why assessors no longer need to go to repair shops
-How assessment can improve client safety
-The challenge of repairing increasingly complex cars
-Is the claim/repair process slowing down?
-How improvements in technology can protect clients against onerous demands by insurance companies
-How QR codes will speed up the claim/repair process
-The impact of accident management programs
-How collision repairers can align themselves with good suppliers