Car Solutions Australia brings international scale, scanning technology and a purpose-built demonstration and training centre to Australia.
Car Solutions International, a global paintless dent repair (PDR) specialist operating across multiple continents, has officially launched its Australian arm – and it’s doing so with a commitment that goes beyond chasing storms.
The centrepiece is a permanent demonstration and training centre at Warwick Farm in Sydney – the first facility of its kind for Car Solutions International, and potentially the industry as a whole. Scheduled to open in early 2026, it’s a purpose-built environment where insurers and assessors can walk through the full CSA process, key to key.
“This isn’t a pop-up operation,” says Managing Director Gavin Campbell, who leads the Australian business. “We’ve established a permanent base here. We want insurers and assessors to come in, see exactly how we work, and talk about how we can support them – including how we can integrate with their processes and operations.”
Technology you can see in action
Supporting CSA’s strategy is Geoff Ongley, who has spent decades in the enterprise high technology space, including running a demonstration centre at a global tech firm. This is experience he’s now applying to the CSA context.
At the centre of the facility is CSA’s AI-powered vehicle scanning system. Vehicles drive through the scanner that detects and maps surface damage – dents, scratches, location, dimensions – with AI software analysing and reporting on its findings. This provides a snapshot of the car as it came in, reduces human error, and supports the next stage of quoting and repair. The same technology stack can also be used post-repair to record and verify quality, providing objective evidence of work completed.
“We wanted to build an environment where people can see everything working – the tech, the processes, the quality outcomes,” Ongley says. “CSA can develop proof-of-concept scenarios with insurers to ensure we have the tailored solution that is right for them. We will be offering the ability to test and validate processes, tie into the software stack including integrations with their systems, and develop customised solutions for their needs – all in one location.”
The facility is designed for those who shape hail repair decisions – executives from insurers and assessing companies, claims managers and assessors – giving them a place to ask questions, discuss challenges, and see the full CSA process first-hand. There’s also space for technicians to develop their skills or learn ‘The CSA Way’ when they join the team.
Global workforce, local presence
Gavin Campbell, the new MD for CSA, brings more than 25 years in PDR and has worked inside major hail events across the US, Europe and Japan. He’s direct about the capacity problem facing Australian insurers.
“Every major dent company in Australia is stretched for technicians. Some customers are waiting eight or nine months. That’s not sustainable.”
Car Solutions Australia intends to employ and develop local technicians year-round, but when major storms hit, the global network provides rapid access to experienced international technicians – on the tools and in management.
“We use local people first,” Campbell says. “But when volume spikes, we can scale fast with technicians we work with in other regions and bring them in-country quickly.”
The Australian operation is looking to expand beyond hail over time, into broader PDR and body shop integration, keeping technicians engaged year-round.
For insurers, the message is clear: a proven international operator has established a permanent base in Australia, with the technology to demonstrate quality and the workforce to deliver at scale.
“When the next big storm hits,” Campbell says, “we want insurers to know we’re ready – and we’d like them to come see it for themselves.”
CSA’s Scanner technology
CSA has also recently secured Australian distribution rights for the Elscape Vision scanning system they use as part of their own operations – an AI-powered high tech scanner that detects and maps vehicle surface damage quickly as vehicles drive through, with applications for pre-repair assessment and post-repair quality verification. The Sydney facility will also serve as a demonstration and training hub for repairers, dealerships, insurers and others interested in purchasing this technology. ●
For more information visit: carsolutionsaustralia.com
Car Solutions International (CSI) is a global specialist in large-scale vehicle damage management, headquartered in Germany. Active since 2013, CSI employs more than 600 people and operates across Europe, the Americas and Australia. The company is Germany’s largest process partner in the severe weather segment and operates DEKRA-certified repair facilities and international training centres.
Founder and CEO Ralf Siegert (pictured) has worked in hail damage management since 1997. He introduced large-loss processing methodologies from Australia to Europe and remains a recognised pioneer in the industry.