• Michelle Ferbrache (centre) with her team
    Michelle Ferbrache (centre) with her team

One of the signs of a well run shop is that no one looks stressed or hurried. How is this magic created? By operational excellence. Is your shop or a customer's shop a great example of operational excellence with efficient procedures, great staff communication and with a system and culture everyone buys into? Then we want to hear from you. Nominate now!

Peter McMahon, General Manager at award sponsor Car Craft Group said: "At the Car Craft Group we have been proud to support the awards over the past few years, it is the industry's night of nights and the awards are not easily won. Sam and Neil put the nominees through some pretty stringent criteria before the winners are decided which makes the awards more prestigious. 

"The Operational Excellence Award is something that Car Craft strongly believes in. Many shop owners pour their heart and soul into their businesses, investing long hours and implementing constant improvements. Challenges present themselves unexpectedly, and it is how these challenges and improvements are addressed and managed by not only the owners but the team that stands behind them that creates the texcellence I think we all strive for," he said.


What we're looking for

  • Great workflow
  • Staff welfare and development
  • Excellent internal communication
  • OH&S procedures
  • Environmental compliance
  • Optimum cycle times
  • Customer communication
  • Quality control
  • Good relationships with work providers

What do I have to do to win?

When you are nominated you will receive an email from Paint & Panel inviting you to detail your operational excellence - this is done via a simple online form. Winners will be selected from a shortlist of the best entries.

What happens if I win?


Recognition by the whole industry. Your business will be profiled in the November issue of Paint & Panel magazine. As well as the physical award you will receive a winner’s logo to use in your marketing. You will also receive two tickets to the glittering night of nights awards presentation in Melbourne on 12 November.


See our full nomination FAQ here

Previous winners

2020 Essendon Panels, VIC

2019 Weststar Presitge Panel & Paint, VIC

2018 Damage Control Accident Repair Centre, WA

2017 Peter Kittle Toyota, SA

2016 Monza Smash Repairs, NSW

2015 Smashcare, NSW



Proudly Sponsored by Car Craft Group

Car Craft
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