MTA NSW is seeking a meeting with Suncorp 'due to the overwhelming anger from customers and their repairers brought about by huge delays in assessments.'
Repairers are reporting to MTA NSW that customers who choose their repairer are having to wait considerably longer for assessments than those who take their vehicles to the Suncorp approved repairer.
Sean Dempsey, Suncorp head of motor claims said: “Our business is built on providing excellent customer service across every product we offer, which is why we treat all customers equally and do not prioritise any part of the process.
"Delays in repairs or assessments customers are not ideal and we’re working hard to reduce these where we can. As we’ve said, we are committed to choice of repairer in our policies that have this feature. This is why worked with the MTA NSW to emphasise this choice in all our relevant product disclosure statements.”