AAMI/AP&P Autobody Repairer of the Year Regional Winner (Small Shop) VIC/TAS
Awards 2004 AAMI
Parsons Motor and Body Shop
Started by Doug Parsons and his wife in 1974, this Castlemaine business comprises four divisions rolled into one: a wrecking yard, towing, mechanical servicing and smash repairs. They all compliment one another because, especially in a country shop, if one is slow the others will support it. This accounts for the stability of the business over a long period.
The wrecking yard has been operating for 17 years. Recently it underwent a $50,000 upgrade. As well as being a source for Parsons body shop when recycled parts are required, it also supplies other businesses in the area. The wrecks are bought at auction and Parsons only buys quality examples.
The smash repair shop is roomy and well run. Doug Parsons and his family have a reputation for straight dealing, whether with insurance companies or private customers. Equipment includes two Seetal downdraft ovens,(enlarged to take big vehicles).A Multiliner and floor pulling alignment are serviced by a Shark measurement system. Although Parsons runs Auto Quote, Doug Parsons still relies on experience when estimating.
Because the shop repairs trucks as well as cars, it has a very large prep area, with heating and downdraft filtration.
Sikkens is the paint system of choice. Sanding is half wet and half dry ? with dust extraction.
Parsons has two painters, five panel beaters and two apprentices on its staff. The female side of the family looks after the spacious reception area and the paper work.
One of the outstanding innovations of the shop is that it stores waste oil from all its repair sources and burns it to heat the shop in winter. This is not only environmentally responsible, but it actually saves money in waste disposal and heating the shop. Anybody who has been to Castlemaine in winter will understand the dire need for heating.
Future plans include water tanks to store washing water, and the planting of a garden to enhance street appeal. Asphalting the three acre yard to eliminate dust blowing in is also on the drawing board.
Like most repair shops, especially in the country, there is a shortage of skilled technicians. Although staff turnover is low, the shop has two apprentices and encourages young people to enter the repair trades.
HOLMES COMMENT
Parsons is an all-round package. It has come to terms with the special needs of country customers and obviously has strong connections to the local community. The standard of work is first class and I was especially impressed with the use of waste oil in heating the shop and the prep area.