Sullair Australia will have its centralised, national Customer Response Centre (CRC) operational by June. Based at the company’s headquarters in Dandenong Victoria, the CRC centralises the Sullair's service scheduling, technical support, sales, customer satisfaction, parts and engineering enquiries through one national phone number.
“The CRC will not only answer all incoming phone calls nationally, we will handle all the scheduling of service work and also make outbound phone calls to our customers to remind them when services are due,” said Melissa Thompson, CRC Supervisor, Sullair Australia. “Using the latest technology, including improved telephony and Customer Relationship Management software, we will offer a superior service to customers” Thompson said. “Customers get the benefit of speaking to a real person. The CRC ensures that every call gets heard and given the best chance of superior customer service.
“Lines will be answered between 7.30am and 7pm Melbourne time. Thereafter, calls will be directed through to a mobile number for the relevant technician in that area, branch or state for emergency after hours service,” Thompson concluded.
Melissa Thompson, CRC Supervisor, Sullair
