Thanks to Axalta for this week's Tech Tip
An important aspect of any Business System is ensuring that all staff members work to standard processes, which are captured in explicit Standard Operating Procedures (SOPs). This not only increases productivity but also reduces mistakes.
SOPs ensure that everyone follows the process, as often each person has a slightly different idea of the “right way” of completing a task. SOPs are a set of clearly written instructions that outline the steps or tasks needed to complete a job or operation. The instructions should be brief and written simply for ease of reading and understanding. They are designed so that each step can be completed the same way to the same high standard with no defects.
SOPs provide bodyshops with many benefits, including:
* Standardised work methods.
* Elimination or reduction of waste.
* Training materials for new employees to reduce induction time and for staff education.
* Evidence of compliance to quality standards, safety, and environmental standards.
SOPs should be specific for your bodyshop and reviewed regularly to identify and implement improvements. Many bodyshops have existing SOPs in place that have not been reviewed for years, causing employees to disregard them as irrelevant.
A review of SOPs could be triggered by new equipment, repair methods, products and processes, or changes in the vehicle technology. The most effective SOP documentation reflects the current state, and not an aspirational or perfect state of business.
“SOPs should be developed specifically for your bodyshop and not set in stone, but subject to improvement and change. Successful SOPs are also developed in consultation with employees, as they are the people that will work the process every day, and they know best what works — and what doesn’t! We work with bodyshops to implement solutions that drive productivity and profitability,” said Robin Taylor, Axalta Drivus Manager.
“Our consultants help bodyshops operate to their fullest potential through the understanding and development of strong Standard Operating Procedures that are relevant and specific to the bodyshop. Using a collaborative approach model with highly visual cues such as posters, each team member will operate to best practice to maximise results, time and again.”
Tips for Effective Standard Operating Procedures
- Make them short or put them in bullet form.
- Print them in poster format and display them up in the relevant work areas.
- Make them visual and use pictures wherever possible.
- Use photos where appropriate to show visually the standard we want.
- Conduct random audits to ensure the procedures are being followed.
- Seek improvement ideas from your staff and review each SOP regularly.
Drivus is part of Axalta’s ongoing commitment to providing innovative solutions to the Australian and New Zealand collision repair industry. For more information on how Drivus Business Services can help your bodyshop, contact Axalta on 1800 292 852 or visit: axalta.au/drivus