Suncorp’s says more than seven thousand customers’ cars are now assessed and some repairs already completed from the December hailstorms in Sydney.
Suncorp expects to have the majority of customers’ claims assessed by early February.
Suncorp established additional motor vehicle assessment and repair centres in Botany, Gosford, Moorebank and Campbelltown in the days following the storms to streamline the claims process for customers.
The Hail Assessment Centres are designed to quickly assess and triage all hail-affected vehicles to make the repair process as seamless and efficient as possible.
“The coordinated efforts have meant we’ve been able to respond swiftly and support our customers in getting their cars repaired,” Suncorp’s Head of Motor Claims Paul Sofronoff said.
“Given the timing of the storms, we know many people will have been away so we’ll continue to scale up as necessary to manage call volumes and process claims quickly. As customers return home, we’d encourage them to lodge their claims, and book in for an assessment as soon as possible.
“The Assessment Centres have both assessors and specialist repairers on site to assess the vehicle and determine the best method of repair, so we can accelerate the claims process."
According to the Insurance Council of Australia claims from the storm so far amount to 71,475 motor vehicle claims, 22,057 home building and 4563 contents claims. Insurance losses are estimated at $871.34 million, with claims continuing to be lodged.