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We had a great chat with Carl Bizon: Group CEO of AMA, who presides over 3,500 staff across 170 locations. Make no mistake, Carl is a serious industry heavyweight! We hear how Carl worked his way up from nothing to get where he is today, and we chew the fat about some key industry issues, including: leadership, skills shortages, business models, and insurer relationships. Although AMA is a huge company, most of what we talk about is absolute gold for smash repairers of any size.
In this episode you will learn:
- How Carl worked his way up from the bottom
- The co-operation of insurance companies during COVID
- Why Carl closed some sites
- The difficulty of “mate V manager” for recruitment
- Why old industry practices must change
- How to earn the respect of your co-workers
- The grey areas that insurers are exploiting
- The challenges of closing a site
- How to balance market share V profitability
- The pros and cons of satellite repair centres
- The shortage of apprenticeships