For a decade now, the Mozo People’s Choice Awards have asked Aussie customers which banks, energy providers and insurers excel at what they do to reveal Australia's favourite organisations.
This year Mozo surveyed 3,690 Aussies in an IPSOS survey, and asked which services and providers they preferred. Customers were asked to rate their banks or service providers across a range of important factors, including customer satisfaction, customer service, friendliness, trust and whether they’d recommend them to others.
“When you’re choosing a new service provider, whether it’s for your home loan or your NBN plan, most people ask around for recommendations. Well, the Mozo People’s Choice Awards give you the chance to benefit from recommendations by thousands of Aussies all across the country,” said Mozo Data Services Director, AJ Duncanson.
In 2019, Mozo received survey data on 141 different banking institutions, 101 home and car insurers.
In the car insurance category the winners were:
Outstanding customer satisfaction: Apia, QBE, RAA, RAC, RACT and Shannons.
Excellent customer service: Apia, RAA, RAC, RACT, Shannons, youi
Excellent claims experience: Apia, RAC, youi
Highly trusted: Apia, QBE, RAA, RAC, RACT, Shannons
Most recommended: RAA, RAC, Shannons, youi