IAG has released its Quality Report for 2022-23 which provides an annual update on repair performance across its national motor and property repair network.
The 11th edition of the annual Quality Report reveals that in the 2023 Financial Year, IAG conducted 320,000 repair assessments, including more than 70,000 motor repair quality inspections (an increase of 16,000 from FY22).
The uplift in quality inspections reflects the significant number of claims IAG processed in FY23, with IAG paying around $10.2 billion in claims – an increase of 20% on FY22. IAG reports a quality score of 97.7% in FY23.
IAG Executive General Manager Direct Claims Luke Gallagher said through the dedication of its partners, the insurer was able to overcome the challenges of the past year and focus on delivering the best possible experience for its customers.
The report also highlights that IAG’s motor repair partner Repairhub supported more than 70,000 customers with vehicle repairs. Beyond its focus on delivering excellent customer outcomes, Repairhub also offers an invaluable opportunity for the next generation of repairers through its Apprenticeship Program, with a cohort of 35 recruits successfully completing last year’s program.
Download the report here.