IAG today released its seventh Quality Report which provides the latest data on monitoring and assessment of repair standards across its national motor and property repair networks.
IAG Executive General Manager Short Tail Claims Luke Gallagher said IAG leads the industry in conducting quality inspections, and releases the results to reinforce its dedication to ensuring its motor and property repairs meet its customer quality and safety standards.
“Our investment in quality inspections, documented guidelines, tools and training, enables us to deliver high quality repairs using the latest technology,” Gallagher said.
Over the past five years, there has been a rapid increase in the level of technology and safety features in motor vehicles and this year’s Quality Report captures IAG’s quality inspection data over that time, Gallagher said.
“Between 2014-19 we undertook more than 218,600 quality inspections and examined all repair types, with an even split between mid and post repair inspections.
“Our review of that data highlighted that certain types of damage presented issues more often and were more likely to be identified once a repair was completed.
“That’s why last year we updated our approach to concentrate on more critical repairs, with a greater focus on post repair inspections.
“Continuing this targeted approach is the best way to support repairers to deliver safe, quality repairs and ultimately, the best possible outcome for our customer,” he said.
Your can download the IAG quality report 2018-2019.