IAG is looking to move some of its jobs offshore according to a story in The Canberra Times.
It’s too early to say how many jobs may be affected, a spokeswoman told the publication.
The spokeswoman said that employees had been notified of the changes as the insurer will “automate and outsource” some processes.
“It’s too early to say what any changes might look like. We’re reviewing different areas across our business and brands to see which processes or activities could be best performed by these offshore partners,” the spokeswoman said.
“We expect the majority of our customers will continue to deal with one of our Australia-based employees and there are no changes at this point to how our customers interact with us.”
The spokeswoman stressed that data will remain in Australia with security paramount for the business.
“All our customer data is stored on servers in Australia,” the spokeswoman said.