AMBRA chairman Jeff Williams has mande the following announcement about the new IDR builder which aims to make pursuing Code of Conduct breaches both faster and easier.
"As the Chairman of AMBRA I am pleased to release the newly revamped IDR forms for industry use. The new format allows for a national approach to be deployed enabling fairer treatment of repairers in their dealings with insurers as per the Motor Vehicle Insurance and Repairers Code of Conduct," Williams said.
"As you are aware the new Code came in to effect nationally on Monday 1st May 2017. These AMBRA branded IDRs were rebuilt with the grateful assistance of the VACC. Each IDR form designed for member use is linked to the relevant clauses within the 1 May 2017 Code.
"Each legitimate IDR submission using the AMBRA IDR builder and following the guidelines are presented to idrambra@vacc.com which are then processed and registered with the CAC via idr.abrcode.com.au.
Repairers can also lodge IDRs direct using www.abrcode.com.au
The data collected using the AMBRA IDR builder is highlighting those issues at most concern which are then presented to the Code of Conduct Committe (CAC) for balanced considerations in effecting further efficient amendments for review, ultimately helping drive the industries interests for an more effective national code .
"AMBRA would like to acknowledge past CAC representatives and the current representatives who are to be applauded with their commitment to raising the bar of the industry to becoming more transparent ultimately driving a consumer confidence in a healthy competitive Body Repair Industry.
Current CAC representatives are:
- The Motor Trades Association of Australia (MTAA) Graham Judge from NSW, Ben Kunstler from VACC and Jeff Williams AMBRA Chairman
- The Insurance Council of Australia (ICA) CAC Chairman Peter Hartman from Alliance, Brett Wallace from Suncorp, Stephen Palmer from IAG
AMBRA branded IDRs available
Principles of the Code Breaches Against The Principles of the Code
Fair Estimate Type Breaches Fair Repair Estimates & Authorisation Breach Paint Sheet Fair Repair Estimates Breach Wheel or Rims - Repairer and Insurer Issue (Victoria Specific) Unsafe or Unroadworthy Vehicle Breach
Vehicle Assessment Breaches Vehicle Assessment Delays Refusal to Conduct a Vehicle Assessment
Payment Breaches Legitimate Repairs Expenses Payment Breach (After Repair Authority was Issued) Legitimate Repairs Expenses Payment Breach (Prior to Issuance of Repair Authority) Unfair Cash Settling Failure to Pay for Legitimate Storage Costs Fair Freight Payments Breach Requested Estimates Payment Breach
Technical Breaches Second Competitive Estimate Breach Vehicle Removal Breach
Parts Procurement or Forced Use Breaches Parts Policy Breach Forced Use of Parts Breach by the Insurer
Download the full AMBRA IDR builder