Compass and iBodyshop have joined forces to ensure an enhanced journey for all parties involved when a customers vehicle is repaired. The mobility solutions provider has worked with iBodyshop over the last 18 months to deliver a groundbreaking partnership that will also enhance transparency with insurers around how long a rental vehicle is being used for.
James Frape CEO of Compass said: “It has been our long term goal to ensure that we reduce the inconvenience for all involved in the repair of a vehicle, including the insurer. Through our partnership with iBodyshop we have taken this one step further by ensuring all dates for the length of repairs are shared between our relevant systems.
"This means no unnecessary phone calls to clients or repairers asking when the car will be finished. It will also ensure insurers can be confident in the knowledge that we have the exact dates of when repairs are finished. Backed up by telematics that we have in our vehicles we are confident it will further reduce friction between parties. We also be kept abreast of delays on vehicles and can share this information with insurers when required. As the platinum provider of replacement vehicles in Australia this new relationship is part of our commitment to ensuring a better experience for all, less wait times for customers, less debates with insurers on length of hire. Its’ an exciting new chapter as we continuously strive to provide a better experience for all involved and further enhancements over the next 12 months will showcase this further.
Steve O’Brien of iBodyshop said: “I totally agree with James, think of all the daily calls you receive from claims officers, Assessors, insurer admin staff, hire/loan car companies, customers and the like. What are the booking dates, has the job started, is it on time, have the dates changed, what stage of repair is it up to, has the customer picked up the car – on and on it goes destroying your day. Eliminating just one of these calls would be welcome.
"We have a saying at iBodyshop “death by a thousand cuts” – we use this to target and automate those little tasks shops face every day that collectively take up most of the day, eg update calls. Initiatives such as the Compass integration fall into this category, with so many shops short staffed and overworked efficiency gains such as this are desperately needed. Instead of fielding phone update calls shops can focus on tasks that improve customer service, turnover and profitability.
Compass are a fantastic company to work with and we look forward to phase 2 and 3 of the project slated to deliver even greater efficiencies as we strive for One Touch.”