In today’s challenging environment, PPG’s MVP Business Solutions program provides targeted ‘Business Solutions’ to boost collision centre performance and profitability.
Running a modern collision repair centre can be demanding, particularly when you feel like you are ‘putting out fires’ all day, rather than working on the fundamentals of the business. This is where PPG’s MVP Business Solutions program can literally offer straightforward solutions for virtually any area of collision centre operations. Although it’s a support service that PPG has provided to a wide range of repairers across the region for well over two decades, there are still many collision centre owner / managers who are only just discovering how it can finetune operations and make the most of opportunities, says Greg Tunks, MVP Business Solutions Manager ANZ.
Business solutions made to order
“Although the principles of business remain the same across the collision repair industry, it’s no longer ‘business as usual’. Thanks to challenges, such as finding and retaining enough skilled staff, insurance company influences, the rise of MSOs, a shrinking pool of repair jobs and an increasing need to operate more efficiently in order to maintain a reasonable profit margin, owner / managers are under pressure. Where does an individual repairer start when it comes to tackling these issues? It can be as simple as contacting your nearest MVP Business Solutions consultant – there are six of them who can assist collision repairers right across Australia and New Zealand. Although the service actually come as part of the support package you get by using PPG products, one of the key factors that makes the MVP Business Solutions program so powerful is that it’s not one-size-fits-all. Whether they are large, medium or small, every time we work with a collision repair business, they get a program that is tailormade to their needs. As well as no fees for PPG customers, there is no pressure – repairers can use as little or as much of the MVP Business Solutions services as they want.”
Kicking business goals
“It’s important to understand that the MVP Business Solutions team don’t come in and tell a collision centre owner how to run their business. Instead, we listen. Typically, we start off with a consultation process which lets our experts understand the current state of the business, as well as its goals in the short and long term. We see ourselves as an external set of highly experienced eyes which can pinpoint potential underperforming areas and suggest ways to improve them. Using various tools, we work with the owner / manager to implement a detailed plan to strengthen business performance and then follow it through to completion.”
A toolbox full of solutions
“With the resources of PPG’s global network behind it, as well as extensive connections across the local industry, MVP Business Solutions has a very big and very deep toolbox that offers the scope to support repairers in pretty much any area they need it. For example, a common one is to upgrade to best-practice processes that cover everything from book in and estimating, through to detailing. At a time when costs are going up but the price of repair isn’t, using the latest products, technologies and process to increase efficiency is a smart way to boost profitability. For those who are comfortable with it, we can also look into the business’ financial side to dissect where the income stream comes in and goes out of the business. As a result, you can make decisions based on facts, rather than gut feel. Recently, some of the most popular requests have been for creating a traffic plan or evacuation plan and we also offer a popular facility design service. No matter what you might need in order to remove the roadblocks and hurdles in your business, the MVP Business Solutions team has the answers. You just need to ask.”
PPG’s MVP Business Solutions program is available as part of PPG’s comprehensive support package and its aim is to help customers improve performance across the full spectrum of business activities, in order to enhance profitability. Enquire at mvp.anz@ppg.com or contact your PPG Representative or PPG’s Customer Service Hotline 13 24 24 (Aust) or 0800 320 320 (NZ).