Arnie and 1Q1 have just introduced a revolutionary end-to-end solution for the motor insurance industry. The perennial problem for insurers is getting data to serve their customers better. This new solution is an end-to-end platform combining repair management, data feeds for AI and BI activities, assessment quality and process control into a single environment. Previously this was impossible, but by combining the Arnie insurance workflow management platform with the 1Q1 workshop management system, all stakeholders are now connected across one integrated platform. According to Hamish Goddard, Head of Customer Experience for Arnie, “Our insurance customers are clamouring for more and more data to delight their customers. This joint platform gives them unprecedented insights into the vehicle repair process. For the insurance customers this means faster repairs, better decisions and faster payouts.” The new platform is specifically designed for the Australian and New Zealand markets. It brings repair systems and claims activities into one integrated environment. Paul Smith, CEO of 1Q1, explains, “1Q1 is a fast-growing company, and we are delighted to partner with such a long-established player in the motor insurance repair industry as Arnie. By combining 1Q1’s workshop management smarts with Arnie’s deep technology expertise and enterprise level security we have the solution this industry needs”. Since 2002 Arnie has enabled Australian insurers manage repairs to over one million vehicles and reduce administration costs associated with claim and repair management. Arnie is used by RAA, RAC, RACT, RACQ and over 14,000 repair, service and supply businesses across Australia. Arnie is tightly integrated with policy, finance, industry and repairer systems to centralise all documentation, events, workflows and stakeholders. These integrations enable the best decision to be made regarding repair versus write-off, repair quote cost control, and support regulatory compliance. Arnie users manage the claim from first notice of loss to assessment, repair, write off, recovery, salvage, invoice payment, and vehicle replacement. 1Q1 was developed by Paul Smith and his partners in their panel repair business in Perth and it’s grown quickly to become one of the leading workshop management systems in Australia. Nearly 100 autobody repair shops and used vehicle sellers rely on 1Q1 to understand their business and achieve higher process efficiency. 1Q1 illuminates every step in the repair process, implementing a quality-driven process. Repairers can plan for profitability because they understand the costs and revenue of every car repair. Additionally, they deliver higher quality repairs and superior customer experience through automation. 1Q1 is developing an integrated repair estimating system that uses the same principles of quality, simplicity and automation. The estimating system is currently being trialled in Midland Smash Repairs in Perth and will soon be available to the Australian market. To find out more contact: Hamish Goddard, Head of Customer Experience, on +61 422 475 701 or hamish.goddard@yarris.com.
