Queensland's Mark McHugh Body Works took out 'Best Customer Experience' award in 2014, a feat that according to its owner and operator Brenda Gosney comes down to loyal staff.
“Without them you cannot offer good customer service.”
The secret ingredient for customer service success? Gosney believes that the key is pretty simple.
“We just have professional staff that meet and greet the customers and we also have a customer experience form that we use for feedback.”
If your customers leave your shop grinning from ear to ear, you've racked up a few regulars, or you think you go that extra mile when it comes to service, nominations for the 2016 Paint & Panel Best Customer Experience award is now open.
If you know of someone going above and beyond the call of duty, you can also put forward a nomination.
What is the award for? Consistently exceptional customer service. Think carefully before nominating. Does this business really go the extra mile? Do they measure customer satisfaction? What sets them apart from a run-of-the-mill repairer?
If this is you or someone you know, get nominating!
Too easy.