Last year's awards saw the very first MSO category and the award went to Capital S.M.A.R.T's ' repair palace' in Banyo, Queensland.
Consolidation is on the increase with many smaller MSOs springing up across the country This issue for the awards judges is that currently there is Capital S.M.A.R.T and AMA Group, and then there is everyone else. So, for 2018 we have decided to restrict the MSO category to those autobody repair businesses who run 3-20 sites to shine a light on smaller operations. Perhaps next year we can have two size categories for MSOs. We'll exclude franchise or semi-franchise groups as they operate on a different business model.
Entry is either by video or Powerpoint presentation and we would like you to demonstrate:
- Consistency across branches in terms of processes, brand awareness (it they operate under one brand of course), quality outcomes and customer service.
- Tell us about your marketing and social media strategies.
- How does your internal network operate and how do your site teams communicate?
- What career structure do you offer team members, are there additional incentives over salary and what is your training policy for office and workshop staff.
- Do you employ apprentices and if so mention any strategies to attract apprentices and encourage them to complete their training.
- Tell us about any other innovative initiatives you might have implemented.
- We'd also like to know what you consider to be the advantages and disadvantages (if any) of running multiple shops.
- Please include photos or video footage of each site or links to websites which contain these.
Send your entries or links to videos to: awards@paintandpanel.com.au by Thursday 12 July.
So far elegible MSOs entered are:
Accident Repair Management NSW
WGBW VIC/QLD
Higgins Panel Services VIC
J.V Crash SA