For 2021 we continue to restrict the MSO category to those autobody repair businesses who run 3-20 sites to shine a light on smaller operations. We are excluding franchise groups as they operate on a different business model but they can of course enter in the best shop category.
Entry is either by video (up to five minutes long) or Powerpoint presentation and we would like you to demonstrate:
Consistency across branches in terms of processes, brand awareness (it they operate under one brand of course), quality outcomes and customer service.
Tell us about your marketing and social media strategies
How does your internal network operate and how do your site teams communicate?
What career structure do you offer team members, are there additional incentives over salary and what is your training policy for office and workshop staff.
Do you employ apprentices and if so mention any strategies to attract apprentices and encourage them to complete their training.
Tell us about any other innovative initiatives you might have implemented.
We'd also like to know what you consider to be the advantages and disadvantages (if any) of running multiple shops.
Please include photos or video footage of each site or links to websites which contain these.
Send your entries or links to videos to: firstname.lastname@example.org by 31May 2021. Nominations close on 30 June 2021.
2018 Smash Repair Solutions
2019 Extreme Dents Accident Repair Centres
2020 Western General Motor Bodyworks
The Best MSO Award is proudly sponsored by Auto Parts Group