Accident Solutions developing from the inside out
Some years ago Jerry Altun and a group of like-minded experienced smash repairers got together and set up Accident Solutions, which has since grown into a network of smash repair workshops that aims to set the benchmark for our industry. Altun explains why the network has succeeded.
The reasons behind the formation and success of Accident Solutions are simple. Each of the smash repairers who joined Accident Solutions was seeking increased independence from the dominant systems within the industry. The viability of these smash repair businesses was being pressured and this forced the business owners to seek another way of operating.
New ways of working that incorporated professional business management and excellent retail practices in the panel beating industry have been developed that support our members to operate with more independence, efficiency and improved financial results.
Accident Solutions’ chain of independent panel beating workshops have used their collective strengths, years of expertise and knowledge to achieve improved quality outcomes, better value and optimised operational cost effectiveness.
The realities of this industry are such that businesses need to get smarter, work together or face the dominant pressures and work for low returns.
Getting smarter from Accident Solutions’ point of view involves improving:
• The standard and consistency of vehicle repairs to protect our customers
• Staff skills and knowledge to meet the operational challenges and new
technologies
• Relationships with industry suppliers to develop and maintain leading knowledge and skills
• Systems to ensure accurate repair and quote and negotiations
• The use of technology in all parts of the business to improve quality and turn-over rates
• Internal systems to track, monitor closely the claims processes and outcomes for customers
• Immediate follow up and negotiations on behalf of clients
• Development of strategic alliances in procurement, education and training, information sharing and negotiations
Accident Solutions is based on the following core values: integrity, quality; strength, independence, control, and passion.
Accident Solutions has:
• An established network of independent workshops with a common approach to
business operations
• Claims processing system
• Education programs for trades, administration and business management skillsdevelopment
• Quality management systems, and
• Human resource systems.
The history book shows that Accident Solutions has developed new ways of
operating that focus on the needs of the panel beating businesses to provide excellence in vehicle smash repairs and customer services.
Accident Solutions for an independent business life after insurance.