Allstate Insurance is deploying a newly developed Mobile Assessment Centre (MAC) for customers in the Denver area, which recently experienced a hailstorm.
Allstate's National Catastrophe Team is deploying MAC, a giant, hail inspection center on wheels, filled with high-tech cameras that scan the vehicle, identify hail damage, and use software to calculate the dent count and severity of hail damage with increased speed and accuracy.
"Allstate is on the frontline in using this latest technology. The Mobile Assessment Center is going to elevate the way we take care of customers following a disaster," said Mark McGillivray, senior vice president, Allstate Claims. "The Mobile Assessment Centre allows for an almost touchless process for evaluating damages, settling claims, and getting customers back on the road as quickly as possible."
The Mobile Assessment Center (MAC) is a state-of-the-art diagnostic tool that uses a sophisticated photo mapping software to determine the number of dents and the severity of the damage to each panel on a vehicle. Vehicles are driven into the MAC hail unit and the damage is assessed in a matter of minutes. The system then compiles the information and provides a detailed report which is used by adjusters to complete a claim.
Allstate catastrophe personnel first tested this technology in 2014, following a hail event in South Carolina. The initial test produced positive results showing accuracy in identifying and measuring vehicle hail damage.
"In May of 2014 Allstate was first to begin field testing a new damage analysis concept for hail, and just deployed a first of its kind mobile unit to Colorado to serve customers," said Michael Morrison, president, Catastrophe Solutions International.