Industry Supplier Representative, Rachel Gordon
Compass, VIC
Rachel Gordon leads the Victorian sales team for Compass with a focus on relationships rather than transactions.
As Sales Manager, she oversees business growth across the state while maintaining strong partnerships with repairers and industry stakeholders. Her role includes supporting existing clients, developing new business opportunities and ensuring service delivery aligns with expectations.
Rachel is known for her accessibility. She spends time on site, understands operational challenges and works collaboratively to resolve issues. Rather than simply chasing targets, she focuses on long-term partnerships that support both sides of the relationship.
She manages her team with clear expectations and encourages accountability, while also providing guidance and practical support when needed. Performance matters, but so does trust.
Her influence extends beyond numbers. She supports industry events and maintains strong connections across the Victorian repair community, reinforcing Compass’ presence through consistency rather than noise.
Rachel says: "I love working for Compass because I’m passionate about helping clients in their time of need by providing seamless replacement vehicle solutions. This role allows me to build meaningful relationships and partnerships with repairers and industry professionals. Compass promotes a fantastic work culture, offering support and opportunities for growth and learning. Since joining in 2017, I’ve expanded my knowledge across various departments and take great pride in sharing that experience with peers, industry partners and clients, educating and creating awareness of our solutions. The industry is constantly evolving, and I enjoy learning something new every day! I’m dedicated to expanding our presence in Victoria by fostering strong partnerships and delivering outstanding service to clients.
"Most recently Compass invested in AIM training, and I completed courses in "Effective Communication" and "Manage People Effectively". Over the years, I’ve gained valuable insights through our partnerships with repairers and industry partners, being welcomed into their businesses and learning the intricacies of the trade. Additionally, attending events such as the Collision Repair Expo and the Paint & Panel Bodyshop Awards has allowed me to support our partners and celebrate their success while deepening my understanding of the industry."
In a supplier category where credibility is built over time, Rachel’s approach centres on reliability, communication and follow-through.