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Wayne Phipps from Wayne Phipps Smash Repairs in WA won Best Customer Experience at The Bodyshop Awards in 2019, listen to this podcast and you'll be in no doubt as to why. There's plenty of gold nuggets to be mined from this show.
 
This episode you will learn:
How Phipps' customer feedback program evolved
How a monthly prize draw keeps feedback at a whopping 42%
How communication rates as more important than quality
How Phipps communicates feedback to work providers
What you can learn from recalling customer cars

 

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