We've had over 5,500 downloads of our podcast this year, which is phenominal and your feedback has been amazing. This week's guest reached out to us on LinkedIn to say how much he was enjoying the podcasts and when we heard what an amazing attitude he had towards team welfare we asked him to come and tell us about it.
In only three years, Mark Le Grove bought a collision repair business, doubled volume, increased profitability and opened a second site.
The man from Collision Collect in Hamilton NZ had no intention of buying the business until his boss asked him; but he took to ownership like a duck to water. Le Grove is a great example of what can be achieved from a standing start if you open your mind and listen. He also gave some great advice on how to build the right team and how to brand yourself in today’s rapidly changing marketplace.
In this week’s episode you will hear about:
-How to rebrand your business
-How best to handle insurance companies
-How it only took 8 months for Mark to detach himself from the day-to-day running of the business
-What you need to do to successfully run a business without any prior experience
-How to build the right team and how to look after their personalities
-The importance of a dedicated marketing function
-Why it can be better to hire people who are already employed elsewhere
-The benefits of culture statements
-Why you need engagement surveys
-How to stay on top of your KPIs