IAG has published its annual report on property and motor repair standards. (You can dowload the report from this IAG page.)
The report found potential safety issues in 23 out of 32,665 quality inspections and quality issues in less than 1 percent of authorised motor repairs.
Head of IAG’s Supply Chain, Steve Bubulj said the report focuses on the standards used to respond to customers in their time of need, the capability of emerging technologies and the need to build more specialised skills to fill the jobs in the future.
“Under our quality repair program, IAG has audited nearly 200,000 inspections of motor vehicles and more than 30,000 property inspections since the inception of our quality program, which shows repairers are continuing to meet the high standards we expect,” Bubulj said.
“Where we have identified issues, we have worked closely with repairers to rectify them.”
Repair standards
“The move towards efficient repair facilities that are capable of fixing cars quickly is becoming the norm, and the standards applied to repairs must not be compromised,” Bubulj said.
Partnering with repairers who have modern equipment and up to date knowledge and skills, is critical to the way IAG continues to help its customers recover from incidents, the company says.
“The speed that customers want more diverse products and at the lowest possible cost continues to rise, which means traditional ways of delivering products and services and how we engage with customers’ needs to adapt,” Bubulj said.
Skills and training
IAG continues to support the growth of the smash repair industry with initiatives such as AutoPath – a joint initiative between IAG, TAFE NSW, Auto Skills Australia and the NSW Automate Training Board. AutoPath has succeeded in securing apprenticeships for young school leavers.
Key findings:
Motor Repair Quality data
- More than 32,600 detailed inspections completed by IAG motor assessors or quality assurance auditors
- Less than 2,000 repair issues reported requiring minimal re-work
- 23 potential safety issues
- 100 issues logged relating to alleged repairer fraud
“We hope that by publishing our data in this transparent way and highlighting the major themes impacting our industry, we can help maintain the industry’s high quality standards and continue to meet customer expectations,” Bubulj said.
IAG has also released a video to accompany the report providing key highlights.