I-CAR Australia has announced that Gordon Avenue Accident Repair Centre has been awarded the prestigious I-CAR Gold Class Collision status.
Danny Buzadzic director of Western General Bodyworks which owns the facility said: “I wanted to invest in our team’s skills and provide them with the best tools and knowledge. By joining the Road to Gold program, we aimed to stand out from competitors, enhance our repair capabilities, and boost customer satisfaction. Gold Class status is a mark of excellence that shows our commitment to top-quality repairs and great customer service.
"Achieving Gold Class at Gordon Avenue Accident Repair Centre was both challenging and rewarding, managing the daily operations alongside the time needed for online quizzes, virtual classes, and hands-on certifications required careful planning, but our valued team's commitment made it possible. This experience has improved our ability to tackle similar challenges in the future and highlighted the importance of investing in top-quality training." he said.
"The various training delivery options were very helpful in fitting around our work schedule. The online quizzes provided flexibility, allowing our team to complete them at their convenience without disrupting daily tasks. Virtual classrooms held in the afternoon were also effective, as they accommodated our team's work schedules and ensured that everyone could participate after their regular duties.
"The hands-on certification was valuable for applying what we learned and for validating our skills. Overall, the combination of online, virtual, and practical training methods was well-balanced and suited our needs. Importantly for us, the feedback on the training delivery options has been positive. The mix of flexible online learning and interactive sessions ensured that the training was both accessible and engaging.
"We’ll include renewal training as a consistent part of our professional development schedule which will enable us to keep our skills sharp, our knowledge current, and our service quality exceptional. This ongoing dedication will help us maintain our Gold Class status and continue to provide outstanding repair services to our customers," Buzadzic said.