MTA NSW locks horns with Suncorp

MTA NSW has sent a report to its members with a call to action if issues with Suncorp are not resolved.

The MTA report says: 'Regrettably, Suncorp was not prepared to change or compromise on the following issues:

• Suncorp will continue to take RTRM quotes - but will negotiate in dollars
• Assessment delays – freedom of choice repairer, two processes for insured. Valet - premium service two to three days, choice of repairer – two to three week delay
• Set pricing for operations based on repairers two quote discounted work.
• Third party process confirmed,  customers can go elsewhere but need two quotes if they want to use Suncorp direct.

The report continues: 'Repairers have advised MTA they have had enough and that the repair industry will be taking action. This message has been relayed to Suncorp by MTA. These actions may include: increased code disputes, petitions to parliaments, advertising campaigns, articles and letters, policy movements, street marches.”

Head of Motor Claims at Suncorp, Sean Dempsey told Paint and Panel: “We have always openly communicated our quoting methods and processes to industry associations and directly to our repairers.

"We remain committed to the two-quote process. We believe it’s the best way of getting quality repairs at a reasonable price for our customers. We also remain committed to offering our customers a choice of repairer if that’s part of their policy.

“We have experienced delays at a small number of Repairlink centres due to volume. At some centres the assessment process is faster for driveable repairs, while at others it’s faster for valet repairs. We’ve been working hard to minimise any delays and we’ve already seen a significant improvement.

“We may not always agree with each other, but at the end of the day, we are committed to working with the repairers who want to work with us. We are investing significantly in apprenticeships and training and we are doing our bit to help address skills shortages and other major issues facing the industry,” he said.